Where is my 1 day old iphone that was sent for repair?

return guide

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

return guide

Bumping this for a reply

CalamariFritti

Cancel the payment. That'll get their attention.

return guide

CalamariFritti wrote: »

Cancel the payment. That'll get their attention.

My other half has his company's phones with them and never a problem, as soon as I move to them it's like they have lost the art of communication

Eir: Pamela

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

return guide

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

PM gone to you now Pamela, thanks

return guide

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

PM gone to you now Pamela, thanks

return guide

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

I understand that it takes time to diagnose the fault but you have had it for nearly three weeks, and I had it for a day.
Btw surely a day old phone would warrant a replacement rather than repair.

Eir: Pamela

return guide wrote: »

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

I understand that it takes time to diagnose the fault but you have had it for nearly three weeks, and I had it for a day.
Btw surely a day old phone would warrant a replacement rather than repair.

I've PM'ed you the reason that has caused this delay return guide. As soon as you get back to me I'll update the repairs team.

-Pamela

stevek93

OP I would not accept a repair get onto Comreg asap you should not be treated like this.

return guide

Eir: Pamela wrote: »

return guide wrote: »

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

I understand that it takes time to diagnose the fault but you have had it for nearly three weeks, and I had it for a day.
Btw surely a day old phone would warrant a replacement rather than repair.

I've PM'ed you the reason that has caused this delay return guide. As soon as you get back to me I'll update the repairs team.

-Pamela

Pamela,
They have the phone for over two weeks, When I rang last week they asked for the code.
Now your PM says that they couldn't that they haven't done anything because they still haven't got the code .

Why could they not pick up a phone and ask me. 

The delay is on Eir and fonefixers for not being pro active.

Apple have said they will replace it so can you send it back to me.

Eir: Pamela

return guide wrote: »

Eir: Pamela wrote: »

return guide wrote: »

Eir: Pamela wrote: »

return guide wrote: »

Hi,

I hope you can help.

I bought an iphone 7 from Eir Business 3 weeks ago, while setting up realised the wifi and bluetooth would not turn on.
A quick google showed this could be an antenna issue. After a call to Eir where various CS staff suggested that i turn it off and on again it became apparent that this was not a user error. A courier was due the next day but arrived two days later to bring the phone to Fonemenders.
Was told that it could take up to ten days to fix - this did not sit well with me as didn't want a repaired phone as i had not even got to make call on my new phone.

Anyway a week passes and no call from Eir so I rang to eventually find out that Fonemenders could not even unlock the phone but nobody had thought to ring me...
Despite being assured by the CS team leader that they would be in contact "in the next few days" I have not heard anything since.
I an reluctant to ring again as I fear I will get the run around with nobody taking responsibility.

It should be noted in fairness that there was a token gesture offer as compensation that was appreciated, but today i received the first bill that listed the cost of the phone that I haven't even used yet.

Can you help, all I want is my new phone?

Dee

Hi  return guide,


Sincere apologies for the delay in getting back to you.

The repair time will always vary I'm afraid depending on the issue affecting the handset. Can you PM me your name, mobile number & pin and Ill follow this up for you.

Thanks,
Pamela 

I understand that it takes time to diagnose the fault but you have had it for nearly three weeks, and I had it for a day.
Btw surely a day old phone would warrant a replacement rather than repair.

I've PM'ed you the reason that has caused this delay return guide. As soon as you get back to me I'll update the repairs team.

-Pamela

Pamela,
They have the phone for over two weeks, When I rang last week they asked for the code.
Now your PM says that they couldn't that they haven't done anything because they still haven't got the code .

Why could they not pick up a phone and ask me. 

The delay is on Eir and fonefixers for not being pro active.

Apple have said they will replace it so can you send it back to me.

Can you PM me the code  return guide & I'll update the fonfix team.


Thanks,
Pamela 

return guide

If you just organise the return of the phone Apple will replace it.

Thanks

Eir: Pamela

return guide wrote: »

If you just organise the return of the phone Apple will replace it.

Thanks

I'm afraid I would be unable to arrange this from here return guide. I would recommend contacting the business team directly on 1800601701.


-Pamela 

return guide

Eir: Pamela wrote: »

return guide wrote: »

If you just organise the return of the phone Apple will replace it.

Thanks

I'm afraid I would be unable to arrange this from here return guide. I would recommend contacting the business team directly on 1800601701.


-Pamela 

Thanks Pamela,

I got on to the team and they say they will look into it !!

Can tell you me how to make an official complaint ? 

Eir: Pamela

return guide wrote: »

Eir: Pamela wrote: »

return guide wrote: »

If you just organise the return of the phone Apple will replace it.

Thanks

I'm afraid I would be unable to arrange this from here return guide. I would recommend contacting the business team directly on 1800601701.


-Pamela 

Thanks Pamela,

I got on to the team and they say they will look into it !!

Can tell you me how to make an official complaint ? 

No problem at all  return guide.
You can log a formal complaint online here.

Thanks,
Pamela