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FTTH Switch On Date in Ballybrittas, Laois.

ctwomey · 2017-03-01 10:24:10

Hi eir, According to previous communication from eir Sales staff I was told that the FTTH switch on date for Ballybrittas was the 1st March. I have contacted eir this morning and anyone I talk to doesn't appear to know how to get the information. Staff keep referring to the current copper line speed which is completely…

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01-03-2017 11:24am

#1

ctwomey

Registered Users Posts: 23 ✭

Join Date: July 2007

Posts: 21

Hi eir,

According to previous communication from eir Sales staff I was told that the FTTH switch on date for Ballybrittas was the 1st March.

I have contacted eir this morning and anyone I talk to doesn't appear to know how to get the information. Staff keep referring to the current copper line speed which is completely irrelevant for FTTH.

Can you confirm that the FTTH was switched on today and how do I go about upgrading to it given the current Sales staff don't know how to progress the order for me.

Regards,
Conor

0

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#2 01-03-2017 3:21pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

ctwomey wrote: »

Hi eir,

According to previous communication from eir Sales staff I was told that the FTTH switch on date for Ballybrittas was the 1st March.

I have contacted eir this morning and anyone I talk to doesn't appear to know how to get the information. Staff keep referring to the current copper line speed which is completely irrelevant for FTTH.

Can you confirm that the FTTH was switched on today and how do I go about upgrading to it given the current Sales staff don't know how to progress the order for me.

Regards,
Conor

Hi ctwomey,

Thanks for getting in touch.

At the minute 130 customers can access FTTH in Ballybrittas. Are you currently an eir customer? If so we would need your eir Code to prequel your address for FTTH. Feel free to PM me & I can do this.

Thanks,
Pamela

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#3 01-03-2017 6:06pm
ctwomey

Registered Users Posts: 23 ✭

Join Date: July 2007

Posts: 21

Eir: Pamela wrote: »

ctwomey wrote: »

Hi eir,

According to previous communication from eir Sales staff I was told that the FTTH switch on date for Ballybrittas was the 1st March.

I have contacted eir this morning and anyone I talk to doesn't appear to know how to get the information. Staff keep referring to the current copper line speed which is completely irrelevant for FTTH.

Can you confirm that the FTTH was switched on today and how do I go about upgrading to it given the current Sales staff don't know how to progress the order for me.

Regards,
Conor

Hi ctwomey,

Thanks for getting in touch.

At the minute 130 customers can access FTTH in Ballybrittas. Are you currently an eir customer? If so we would need your eir Code to prequel your address for FTTH. Feel free to PM me & I can do this.

Thanks,
Pamela

Hi Pamela,

Thank you for your prompt response. I will send the info in a PM.

Regards,
Conor

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#4 02-03-2017 1:16pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

ctwomey wrote: »

Eir: Pamela wrote: »

ctwomey wrote: »

Hi eir,

According to previous communication from eir Sales staff I was told that the FTTH switch on date for Ballybrittas was the 1st March.

I have contacted eir this morning and anyone I talk to doesn't appear to know how to get the information. Staff keep referring to the current copper line speed which is completely irrelevant for FTTH.

Can you confirm that the FTTH was switched on today and how do I go about upgrading to it given the current Sales staff don't know how to progress the order for me.

Regards,
Conor

Hi ctwomey,

Thanks for getting in touch.

At the minute 130 customers can access FTTH in Ballybrittas. Are you currently an eir customer? If so we would need your eir Code to prequel your address for FTTH. Feel free to PM me & I can do this.

Thanks,
Pamela

Hi Pamela,

Thank you for your prompt response. I will send the info in a PM.

Regards,
Conor

No worries ctwomey :D

-Pamela

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#5 02-03-2017 3:34pm
ctwomey

Registered Users Posts: 23 ✭

Join Date: July 2007

Posts: 21

Hi Pamela,

I sent through that information.

Regards,
Conor

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#6 02-03-2017 6:01pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

ctwomey wrote: »

Hi Pamela,

I sent through that information.

Regards,
Conor

No problem ctwomey,

-Pamela

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#7 02-03-2017 7:30pm
ctwomey

Registered Users Posts: 23 ✭

Join Date: July 2007

Posts: 21

Hi Pamela,

Thank you for all your help today. I have now ordered the FTTH.

Regards,
Conor

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#8 03-03-2017 1:09pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

ctwomey wrote: »

Hi Pamela,

Thank you for all your help today. I have now ordered the FTTH.

Regards,
Conor

No problem at all Conor :D
Let me know if you need any further assistance.

Thanks,
Pamela

0