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Please get better technical support staff.

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  • 02-03-2017 1:36pm
    #1
    rdavey14
    Registered Users Posts: 67 ✭✭


    I was on live chat for over an hour and the agent would not listen to what I was saying was wrong with my internet


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rdavey14 wrote: »
    I was on live chat for over an hour and the agent would not listen to what I was saying was wrong with my internet
    Hi rdavey14,

    Thanks for getting in touch. 

    I'm really sorry to hear of this experience and the manner of service you have received, we aim for a high level of care and we'd like to look into that on your behalf. Can you PM me your name and account number and details of the issue you are experiencing and I'll request for a member of the technical team to test your connection.

    Thanks,
    Pamela 


  • Options
    #3
    rdavey14
    Registered Users Posts: 67 ✭✭rdavey14


    Eir: Pamela wrote: »
    rdavey14 wrote: »
    I was on live chat for over an hour and the agent would not listen to what I was saying was wrong with my internet
    Hi rdavey14,

    Thanks for getting in touch. 

    I'm really sorry to hear of this experience and the manner of service you have received, we aim for a high level of care and we'd like to look into that on your behalf. Can you PM me your name and account number and details of the issue you are experiencing and I'll request for a member of the technical team to test your connection.

    Thanks,
    Pamela 
    Thanks Pamela , however at this stage I cannot see the point .


  • Options
    #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    rdavey14 wrote: »
    Eir: Pamela wrote: »
    rdavey14 wrote: »
    I was on live chat for over an hour and the agent would not listen to what I was saying was wrong with my internet
    Hi rdavey14,

    Thanks for getting in touch. 

    I'm really sorry to hear of this experience and the manner of service you have received, we aim for a high level of care and we'd like to look into that on your behalf. Can you PM me your name and account number and details of the issue you are experiencing and I'll request for a member of the technical team to test your connection.

    Thanks,
    Pamela 
    Thanks Pamela , however at this stage I cannot see the point .
    I'd really like to look into this for you  rdavey14. Should you change your mind please do PM me.


    Thanks,
    Pamela 


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