Ripped Off by Stena

andrewk08

I'm from Meath but regularily get the ferry to Scotland (usually 4 times/year with car plus a few foot passenger journeys).
Midway through booking a ferry from Belfast to Cairnryan, the website locked and I had to press refresh. However, I didn't notice that the website reversed by ferry direction.

When I arrived at the port, I was charged £82.31 to correct the booking. The modification took less than a minute and involved just a few clicks of a mouse. I then had to modify my return journey (but can't find the receipt).

We wrote to Stena, pointing out that I had spend €1700 in the previous 12 months, even giving them bookings and dates, to show that I was actually a very good customer.

Stena did not even reply to my wife's letter.

That was almost a year ago and in the past year I have only spent €160 (two foot passenger tickets).

I am now booking this years holiday to Scotland and am pleased to say I will not be using Stena.

So Stena, was it really worth it to rip off your customers?

ASOT

Its been a year just let it go.

davo10

andrewk08 wrote: »

I'm from Meath but regularily get the ferry to Scotland (usually 4 times/year with car plus a few foot passenger journeys).
Midway through booking a ferry from Belfast to Cairnryan, the website locked and I had to press refresh. However, I didn't notice that the website reversed by ferry direction.

When I arrived at the port, I was charged £82.31 to correct the booking. The modification took less than a minute and involved just a few clicks of a mouse. I then had to modify my return journey (but can't find the receipt).

We wrote to Stena, pointing out that I had spend €1700 in the previous 12 months, even giving them bookings and dates, to show that I was actually a very good customer.

Stena did not even reply to my wife's letter.

That was almost a year ago and in the past year I have only spent €160 (two foot passenger tickets).

I am now booking this years holiday to Scotland and am pleased to say I will not be using Stena.

So Stena, was it really worth it to rip off your customers?

Before final booking/payment you have the opportunity to view the booking details and to confirm it. You booked the wrong voyage, not Stena. This isn't a rip off, it's you not checking your details.

Deagol

andrewk08 wrote: »

I'm from Meath but regularily get the ferry to Scotland (usually 4 times/year with car plus a few foot passenger journeys).
Midway through booking a ferry from Belfast to Cairnryan, the website locked and I had to press refresh. However, I didn't notice that the website reversed by ferry direction.

When I arrived at the port, I was charged £82.31 to correct the booking. The modification took less than a minute and involved just a few clicks of a mouse. I then had to modify my return journey (but can't find the receipt).

We wrote to Stena, pointing out that I had spend €1700 in the previous 12 months, even giving them bookings and dates, to show that I was actually a very good customer.

Stena did not even reply to my wife's letter.

That was almost a year ago and in the past year I have only spent €160 (two foot passenger tickets).

I am now booking this years holiday to Scotland and am pleased to say I will not be using Stena.

So Stena, was it really worth it to rip off your customers?

You seem to have a lot of bad luck with not checking things before you avail of the service. You have two other threads going about a dental rip off....

http://www.boards.ie/vbulletin/showthread.php?t=2057714251

http://www.boards.ie/vbulletin/showthread.php?t=2057714252

andrewk08

Yes, I have these two bad customer relations items on my desk for months now; tonight is get it off my desk night.

andrewk08

Tonight is the letting go.

davo10

andrewk08 wrote: »

Yes, I have these two bad customer relations items on my desk for months now; tonight is get it off my desk night.

Whatever about the second issue, the Stena one is all yours, you booked the wrong voyage. It was your resoncibility to check it, Stema provided the service as per the booking, and had to change it because of your mistake. Sorry but the world and its dog knows that carriers change for changes to bookings, that is why you are prompted to review before you confirm.

andrewk08

Even Ryanair dropped their €50 to print your boarding card.

The point is not about making a mistake, anyone can make a mistake.
It's the bad customer relations. If you penalise your customers too much, they may not come back, it's just bad business.

L1011

The opposite direction fares may have been higher - its not like every sailing charges the same price. As its a year ago we can't really check. Not seeing any rip-off here to be honest.