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Fault not been dealt with.

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  • 07-03-2017 5:05pm
    #1
    hillbloom
    Registered Users Posts: 852 ✭✭✭


    I reported a fault last Saturday & to date nothing has been done.  Its just the phone line. Handset is dead.  I am expecting a reduction in Rent charges in next bill!! Very bad service. 


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    #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    hillbloom wrote: »
    I reported a fault last Saturday & to date nothing has been done.  Its just the phone line. Handset is dead.  I am expecting a reduction in Rent charges in next bill!! Very bad service. 
    Hi  hillbloom,


    Thanks for getting in touch. The standard fault lead time is up to 3 working days so depending on the level of works required your fault should be resolved today. Once the fault is resolved please do let me know and I will arrange a credit for the days you were without service.

    Thanks,
    Pamela 


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    #3
    hillbloom
    Registered Users Posts: 852 ✭✭✭hillbloom


    Thanks Pamela.  Its still not fixed.  I dont know whats going on.  The Eir van was around here all yesterday & I got 2 text messages to say they were working on it but its still dead!! I will send another e-mail now!!


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