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Conflicting information on efibre

kingofburt · 2017-03-09 10:29:17

Hi, hoping someone here can give a definite answer to this query. I am trying to upgrade to efibre and want to upgrade to the phone, broadband, tv and mobile bundle but every time I contact eir I get different answers on what is available. My cabinet code is BGE1_E01 which is live according to the fibrerollout.ie site. The…

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09-03-2017 11:29am

#1

kingofburt

Registered Users Posts: 153 ✭✭

Join Date: March 2008

Posts: 132

Hi, hoping someone here can give a definite answer to this query. I am trying to upgrade to efibre and want to upgrade to the phone, broadband, tv and mobile bundle but every time I contact eir I get different answers on what is available.

My cabinet code is BGE1_E01 which is live according to the fibrerollout.ie site. The line to my house can only handle 12/14 megs so this needs upgraded which can be done for €122 but when I contacted eir to organise this I was informed that efibre is not currently in my area. I can provide more details via PM with the eir reps if needed.

Can someone please tell me one way or the other what is available to me and what is available in my area and how can I get efibre? Thanks in advance.

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#2 13-03-2017 5:23pm
kingofburt

Registered Users Posts: 153 ✭✭

Join Date: March 2008

Posts: 132

Can someone from eir please answer this question? I can provide whatever information is needed

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#3 13-03-2017 6:08pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

kingofburt wrote: »

Can someone from eir please answer this question? I can provide whatever information is needed

Hi kingofburt,

Apologies for the delay. Can you PM me your name, eir code and account number and I'll check this.

Thanks,
Pamela

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#4 13-03-2017 6:15pm
kingofburt

Registered Users Posts: 153 ✭✭

Join Date: March 2008

Posts: 132

Thanks Pamela, pm sent

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#5 13-03-2017 9:54pm
ED E

Registered Users Posts: 36,167 ✭✭✭✭

Join Date: February 2007

Posts: 35405

14Mb line says 2-2.2km or so from the exchange. VDSL wont reach you.

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#6 14-03-2017 1:24pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

kingofburt wrote: »

Thanks Pamela, pm sent

Thanks kingofburt, I'll be going through my PM's soon.

Thanks,
Pamela

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