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connection to nearest cabinet

thund3rbird_ · 2017-03-09 20:32:36

Hi, I'm currently have fibre with a different provider, out of contract and looking at options. The line is directly connected to the exchange via copper, approx 900m distance. There is a cabinet 100m from the house, I'm not sure if it's currently in use as it's not showing/listed on the openeir site. If I can PMdetails is…

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09-03-2017 9:32pm

#1

thund3rbird_

Registered Users Posts: 866 ✭✭✭

Join Date: October 2004

Posts: 767

Hi,

I'm currently have fibre with a different provider, out of contract and looking at options.
The line is directly connected to the exchange via copper, approx 900m distance.

There is a cabinet 100m from the house, I'm not sure if it's currently in use as it's not showing/listed on the openeir site.

If I can PMdetails is there any way to check if my line could be transferred to this cabinet, providing of course it's fibre enabled, or even give an indication of when it's going to be put to use?

thanks

thund3rbird_

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#2 10-03-2017 1:31am
softlad

Registered Users Posts: 34 ✭

Join Date: July 2009

Posts: 24

I too have been trying to get connected to the nearest cabinet, I was made aware of friends who lived near to it, being contacted and signed up by Eir , and when I got in touch I was told the cabinet wasn't live yet despite me knowing to the contrary. However that was about 6 months ago, the cabinet is now live on the map, and when I contacted Eir again they are still unable to sort it for me, I. am within the 1.8km range, as told to me by an Eir technician so what's the problem, sort it out, left hand not knowing what the right hand is doing, shocking customer service.

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#3 13-03-2017 3:26pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

thund3rbird_ wrote: »

Hi,

I'm currently have fibre with a different provider, out of contract and looking at options.
The line is directly connected to the exchange via copper, approx 900m distance.

There is a cabinet 100m from the house, I'm not sure if it's currently in use as it's not showing/listed on the openeir site.

If I can PMdetails is there any way to check if my line could be transferred to this cabinet, providing of course it's fibre enabled, or even give an indication of when it's going to be put to use?

thanks

thund3rbird_

Hi thund3rbird_,

Thanks for getting in touch. I'm afraid it's not possible to move a line from one cabinet to another.

Thanks,
Pamela

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#4 13-03-2017 3:26pm
Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

softlad wrote: »

I too have been trying to get connected to the nearest cabinet, I was made aware of friends who lived near to it, being contacted and signed up by Eir , and when I got in touch I was told the cabinet wasn't live yet despite me knowing to the contrary. However that was about 6 months ago, the cabinet is now live on the map, and when I contacted Eir again they are still unable to sort it for me, I. am within the 1.8km range, as told to me by an Eir technician so what's the problem, sort it out, left hand not knowing what the right hand is doing, shocking customer service.

Hi softlad,

I've replied to your post on the other thread.

Thanks,
Pamela

0