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Debit card charged twice

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  • 13-03-2017 10:30am
    #1
    DeeTee100
    Registered Users Posts: 124 ✭✭


    I used my debit card in a restaurant on holiday a few days ago. The cashier told me that the transaction failed the first time, and asked me to try again.

    I just checked 365 Online and the transaction is now showing twice.  Is this something that will resolve itself in a few days, or is there anything I need to do to get my money back?


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    DeeTee100 wrote: »
    I used my debit card in a restaurant on holiday a few days ago. The cashier told me that the transaction failed the first time, and asked me to try again.

    I just checked 365 Online and the transaction is now showing twice.  Is this something that will resolve itself in a few days, or is there anything I need to do to get my money back?
    Hi DeeTee100,

    Thanks for getting in touch.

    This should correct itself within the next couple of days. If the payment is still showing five days after the transaction date, you'd need to contact the restaurant for a refund although in most cases this corrects automatically.

    Thanks
    Tara


  • Options
    #3
    DeeTee100
    Registered Users Posts: 124 ✭✭DeeTee100


    Just to update, the money has now been returned to my account. Thanks for your help


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    #4
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    DeeTee100 wrote: »
    Just to update, the money has now been returned to my account. Thanks for your help
    Thanks for letting us know DeeTee100, please get in touch again if you need anything else.

    Thanks
    Nicola


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