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6S antenna problem?

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  • 17-03-2017 8:17am
    #1
    JonMac
    Registered Users Posts: 469 ✭✭


    I'm not making much progress sorting out why I'm no longer receiving 4G.
    An eir community rep checked my account and says all is OK.
    I took it in to an eir shop and the rep changed the SIM and checked all the settings and said he thought it was a problem with the phone.
    My Ookla speed test results show I was receiving an LTE signal up to 17th January, and a WDCMA signal [from the same cell tower] since 22nd January.
    I found one reference on boards.ie where where the same issue was sorted by Apple fixing the antenna.
    Any ideas?
    I'll contact Apple on Monday, as it was bought direct.


Comments

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    #2
    TrustedApple
    Closed Accounts Posts: 5,678 ✭✭✭TrustedApple


    Ok 1s thing you need to do is reset your network settings on your iPhone.

    Next step will be doing a fresh install of iOS by not putting your back up back on tot he device.

    Then if that does not fix it a call to apple where they can do a test to see if the antenna is not working and if it turns out to be all good at there end they will rise a RFA to the team to look at it


  • Options
    #3
    JonMac
    Registered Users Posts: 469 ✭✭JonMac


    "a fresh install of iOS " - do you mean using iTunes to do a "restore iPhone"?
    I have already done that and also reset network settings.
    Thanks.


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    #4
    TrustedApple
    Closed Accounts Posts: 5,678 ✭✭✭TrustedApple


    JonMac wrote: »
    "a fresh install of iOS " - do you mean using iTunes to do a "restore iPhone"?
    I have already done that and also reset network settings.
    Thanks.

    Yap thats what i mean and if them both did not work give apple care a call.

    Like how long have you had the phone and where did you buy it ?.

    As if over a year old apple are going to hammer you on a repair cost.


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    #5
    JonMac
    Registered Users Posts: 469 ✭✭JonMac


    Bit of luck, I bought it from Apple 11 months ago.
    BTW, my 4S failed after 3 years and I got a replacement from Apple under the 6 year rule.
    I always buy direct.


  • Options
    #6
    JonMac
    Registered Users Posts: 469 ✭✭JonMac


    An update.
    Apple support asked me to take my phone to CompuB.
    CompuB rep checked my phone and his SIM gave me 4G, and my SIM gave him 3G.
    I went back to eir for the third time and this rep noticed 4G was not enabled.
    I phoned eir support and they turned 4G back on.


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