Online 365.. It Isn't..!

georgefalls

https://www.365online.com

Not working 'AGAIN' today...

Getting to be a regular occurrence. 

WTF's going on with your IT dept..?

neonman

Joke of a bank. I am moving. More issues with Online Banking today and also when I went to pay for shopping I did today my debt card wouldn't work. Had to transfer money onto my Revolut card to pay thank god I had that card.

Fed up with the below par service from BOI.. Rant over.

blackplum123

They are not interested in the ordinary customer. They have cut back in branch banking too . no cuts in the fees they charge though.... 

Ben D Bus

I came on to complain about this too.  It's shockingly bad.  Regularly.

Please BOI, it's 2017 and you don't want us queueing up in branches again.  Get your online service sorted!  Thank you.

Bank of Ireland: Nicola

Morning all, I can confirm that the website and App are working normally.

I'm sorry for any inconvenience that was caused by this yesterday and I'll make sure that your comments are forwarded on to the online banking team here, thanks.

Nicola

Sexual Chocolate

Gone again.

Ben D Bus

I still can't log in with the app and the website is VERY slow.  I hope this isn't considered normal!

But at least I was able to do the necessary (and important) transaction.  Otherwise I would have had to go back to the '80s and find a branch to give me cash!

Sad!

Bank of Ireland: Tara P

Hi All,

Sorry for the inconvenience, our support team are working to resolve this as soon as possible.

365 Online and tablet app are working as normal.

Thanks,
Tara C

neonman

The iPhone app isn't working for me but 365 Online is. So it is clearly not 100% back working. I'm in the process of moving bank now anyway I hope closing my account will be straight a forward process.

Cordell

Working as normal, that is the "We are unable to process ..." normal.
Good job!

Bank of Ireland: Nicola

Cordell wrote: »

Working as normal, that is the "We are unable to process ..." normal.
Good job!

Sorry Cordell, please can you let me know if you're also getting this message when you try to login to the website?

Thanks
Nicola

Cordell

Both website and Android app are working now.

Bank of Ireland: Nicola

Cordell wrote: »

Both website and Android app are working now.

Thanks Cordell and apologies again, let me know if you've any further issues with it or if you need help with anything else.

Thanks, Nicola

kooga

365 online down this morning.

littlevillage

Seems to be an issue this morning again with the 365online portal. Can't login :-(


Service unavailable

Aye Bosun

I can't log on online?

Atomic Pineapple

Aye Bosun wrote: »

I can't log on online?

Working for me on mobile.

LynnGrace

Can't log in either. Goes through the first stages and then the site just hangs. 

pilly

I can't access from a PC

Aye Bosun

Atomic Pineapple wrote: »

Aye Bosun wrote: »

I can't log on online?

Working for me on mobile.

Not for me..desktop or mobile not working at all

mr j tayto

Is there a problem with your online site today 21st March?


I am unable to access my account and need to do so urgently.

The problem is definitely on your end as all other sites work perfectly.

Thank you.

pilly

It's working on mobile for me but not PC.

kunst nugget

When I open up the app on my phone, I can't enter anything in to access my accounts… What's going on?

stronglikebull

Once again, 365 online is down.  This is becoming a weekly occurrence these days.  I got on through the mobile app after a couple of attempts, but on the computer it takes ages and then says it can't complete the request. 

georgefalls

Again..!!!!!!

soc

stronglikebull wrote: »

Once again, 365 online is down.  This is becoming a weekly occurrence these days.  I got on through the mobile app after a couple of attempts, but on the computer it takes ages and then says it can't complete the request. 

Yep, same here. Laptop not working.

Ben D Bus

I can't get past the login page.  This is intolerable.  Can you provide an address for a written complaint?

Aye Bosun

The app is working for me now, looks like they did an update on it too.

mr j tayto

Yep, same here. Unable to log in to the site all morning.

They wont answer the phones either.

No doubt we'll all get the generic answer that ,no, there was no problem on their end and if you reboot your modem/laptop/tablet everything should be just fine.

Joke of a bank.

pinkypinky

This is a far too regular occurrence: it's been gone all morning. I use it for work, and if I had the choice, I'd close all the accounts. It's just not a reliable service.

my3cents

Just tried to check my statement as advised by email from BoI and can't get in.

This from a bank that unilaterally stopped posting out statements :rolleyes:

<snip>

Edit> Forgot to ask OP, was the title a typo or a sly dig at banking 365?

Bank of Ireland: Nicola

[font=Arial","sans-serif]Good Morning, thanks to everyone for posting.[/font]
[font=Arial","sans-serif] [/font]
[font=Arial","sans-serif]We’re sorry some users are having difficulty using the 365 Online website this morning; we’re working to resolve this ASAP. Our t[/font][font=Arial","sans-serif]ablet & mobile Apps are still available.[/font]
[font=Arial","sans-serif] [/font]
[font=Arial","sans-serif]Apologies again, I’ll post here again with any further updates, thanks.[/font]
[font=Arial","sans-serif] [/font]
[font=Arial","sans-serif]Nicola[/font]

Aye Bosun

my3cents wrote: »

Edit> Forgot to ask OP, was the title a typo or a sly dig at banking 365?

A typo but a fortunate one

Bank of Ireland: Nicola

Ben D Bus wrote: »

I can't get past the login page. This is intolerable. Can you provide an address for a written complaint?

[font=Arial","sans-serif]Sorry Ben D Bus, if you’d like to make a complaint about this, please see our complaints process here. [/font]

[font=Arial","sans-serif]Apologies again, thanks.[/font]

[font=Arial","sans-serif]Nicola[/font]

MarkR

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

Boards.ie: Niamh

I've merged some threads that were all on Banking 365 not working - this may have resulted in multiple similar posts appearing from reps (from different threads). 

Caroleia

still down and been down all morning, BOI - should you consider renaming it from 365? shockingly bad considering you were so quick to take away other options

poker--addict

We know you are working to resolve but can you explain why the issue is happening in the first place? thanks

georgefalls

soc wrote: »

stronglikebull wrote: »

Once again, 365 online is down.  This is becoming a weekly occurrence these days.  I got on through the mobile app after a couple of attempts, but on the computer it takes ages and then says it can't complete the request. 

Yep, same here. Laptop not working.

Ben D Bus wrote: »

I can't get past the login page.  This is intolerable.  Can you provide an address for a written complaint?

Aye Bosun wrote: »

The app is working for me now, looks like they did an update on it too.

mr j tayto wrote: »

Yep, same here. Unable to log in to the site all morning.

They wont answer the phones either.

No doubt we'll all get the generic answer that ,no, there was no problem on their end and if you reboot your modem/laptop/tablet everything should be just fine.

Joke of a bank.

Apps crashing, site down, no explanations other than 'generic' replies, to save the poor dears from having to type.

They don't do themselves any favours, do they..!!!

Bank of Ireland: Nicola

Thanks all, I can confirm that the website is now working normally.

Apologies again for any inconvenience, thanks.

Nicola

poker--addict

can you confirm what happened?

Caroleia

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

my3cents

Caroleia wrote: »

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

I would have thought the login page would have been the best place? I just type 365online and let the browser do the rest, I never waste my time with the BoI website.

Caroleia

my3cents wrote: »

Caroleia wrote: »

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

I would have thought the login page would have been the best place? I just type 365online and let the browser do the rest, I never waste my time with the BoI website.

me too! - but the login page was hanging for me - at which point I checked the main page in the vain hope they might have thought to update their customers - I did get an error message on the login page but only intermittently It took a visit to  good old boards to find out what was going on

sdanseo

I'm going to stick up for BOI for a second here. Been with them since I was about 10 (nearly 20 years ago) and though there have been sporadic outages of 365 for the last few days it's a new issue and they should have a chance to sort it out. Have genuinely never had an issue in nearly two decades.

My only gripe, and it's by no means unique to BOI or even banks - please don't patronise us with empty and uninformed scripted replies on social media. Give us detail and be honest about resolution timeframe, or please for everyone's sake just don't bother replying.

tara83

Can't log into the app this morning, is there an issue?

Bank of Ireland: Nicola

tara83 wrote: »

Can't log into the app this morning, is there an issue?

Hi tara83, thanks for getting in touch.

The App is working normally, if you're unable to login this morning please could I ask you to uninstall the App and then reinstall it? If you're continuing to have difficulties please let me know.

Thanks
Nicola

eurokev

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

tara83

Bank of Ireland: Nicola wrote: »

Hi tara83, thanks for getting in touch.

The App is working normally, if you're unable to login this morning please could I ask you to uninstall the App and then reinstall it? If you're continuing to have difficulties please let me know.

Thanks
Nicola

That seems to have worked. However I will add that this is an inconvenience

Thanks

Bank of Ireland: Nicola

eurokev wrote: »

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

Hi eurokev, just saw your post.

Can you let me know what Android version you have and your handset type, also if you're using the very latest version of our App?

Thanks
Nicola

ED E

eurokev wrote: »

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

Doesn't happen to me but it is a pretty crappy app. Crashes don't surprise me.