Online 365.. It Isn't..!

Bank of Ireland: Nicola

[font=Arial","sans-serif]Good Morning, thanks to everyone for posting.[/font]
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[font=Arial","sans-serif]We’re sorry some users are having difficulty using the 365 Online website this morning; we’re working to resolve this ASAP. Our t[/font][font=Arial","sans-serif]ablet & mobile Apps are still available.[/font]
[font=Arial","sans-serif] [/font]
[font=Arial","sans-serif]Apologies again, I’ll post here again with any further updates, thanks.[/font]
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[font=Arial","sans-serif]Nicola[/font]

Aye Bosun

my3cents wrote: »

Edit> Forgot to ask OP, was the title a typo or a sly dig at banking 365?

A typo but a fortunate one

Bank of Ireland: Nicola

Ben D Bus wrote: »

I can't get past the login page. This is intolerable. Can you provide an address for a written complaint?

[font=Arial","sans-serif]Sorry Ben D Bus, if you’d like to make a complaint about this, please see our complaints process here. [/font]

[font=Arial","sans-serif]Apologies again, thanks.[/font]

[font=Arial","sans-serif]Nicola[/font]

MarkR

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

Boards.ie: Niamh

I've merged some threads that were all on Banking 365 not working - this may have resulted in multiple similar posts appearing from reps (from different threads). 

Caroleia

still down and been down all morning, BOI - should you consider renaming it from 365? shockingly bad considering you were so quick to take away other options

poker--addict

We know you are working to resolve but can you explain why the issue is happening in the first place? thanks

georgefalls

soc wrote: »

stronglikebull wrote: »

Once again, 365 online is down.  This is becoming a weekly occurrence these days.  I got on through the mobile app after a couple of attempts, but on the computer it takes ages and then says it can't complete the request. 

Yep, same here. Laptop not working.

Ben D Bus wrote: »

I can't get past the login page.  This is intolerable.  Can you provide an address for a written complaint?

Aye Bosun wrote: »

The app is working for me now, looks like they did an update on it too.

mr j tayto wrote: »

Yep, same here. Unable to log in to the site all morning.

They wont answer the phones either.

No doubt we'll all get the generic answer that ,no, there was no problem on their end and if you reboot your modem/laptop/tablet everything should be just fine.

Joke of a bank.

Apps crashing, site down, no explanations other than 'generic' replies, to save the poor dears from having to type.

They don't do themselves any favours, do they..!!!

Bank of Ireland: Nicola

Thanks all, I can confirm that the website is now working normally.

Apologies again for any inconvenience, thanks.

Nicola

poker--addict

can you confirm what happened?

Caroleia

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

my3cents

Caroleia wrote: »

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

I would have thought the login page would have been the best place? I just type 365online and let the browser do the rest, I never waste my time with the BoI website.

Caroleia

my3cents wrote: »

Caroleia wrote: »

MarkR wrote: »

Would have been nice to know there was issues before I wasted my time trying to log in...

How come you don't have a message advising customer of the issue on the site?

<- this - there should have been a message on the main BOI page - considering the length of the outage 

I would have thought the login page would have been the best place? I just type 365online and let the browser do the rest, I never waste my time with the BoI website.

me too! - but the login page was hanging for me - at which point I checked the main page in the vain hope they might have thought to update their customers - I did get an error message on the login page but only intermittently It took a visit to  good old boards to find out what was going on

sdanseo

I'm going to stick up for BOI for a second here. Been with them since I was about 10 (nearly 20 years ago) and though there have been sporadic outages of 365 for the last few days it's a new issue and they should have a chance to sort it out. Have genuinely never had an issue in nearly two decades.

My only gripe, and it's by no means unique to BOI or even banks - please don't patronise us with empty and uninformed scripted replies on social media. Give us detail and be honest about resolution timeframe, or please for everyone's sake just don't bother replying.

tara83

Can't log into the app this morning, is there an issue?

Bank of Ireland: Nicola

tara83 wrote: »

Can't log into the app this morning, is there an issue?

Hi tara83, thanks for getting in touch.

The App is working normally, if you're unable to login this morning please could I ask you to uninstall the App and then reinstall it? If you're continuing to have difficulties please let me know.

Thanks
Nicola

eurokev

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

tara83

Bank of Ireland: Nicola wrote: »

Hi tara83, thanks for getting in touch.

The App is working normally, if you're unable to login this morning please could I ask you to uninstall the App and then reinstall it? If you're continuing to have difficulties please let me know.

Thanks
Nicola

That seems to have worked. However I will add that this is an inconvenience

Thanks

Bank of Ireland: Nicola

eurokev wrote: »

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

Hi eurokev, just saw your post.

Can you let me know what Android version you have and your handset type, also if you're using the very latest version of our App?

Thanks
Nicola

ED E

eurokev wrote: »

Question for other eejits out there like myself who have procrastinated on switching.
I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work.
I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing.
My GF has an s6 and I just found out it happens to her too.
Are we unique or does it happen to everyone else too.

Doesn't happen to me but it is a pretty crappy app. Crashes don't surprise me.

LynnGrace

Can't log in this morning...again. Site hanging. 

Sexual Chocolate

App is telling me this morning that login details are incorrect when there not.

Bank of Ireland: Sarah

LynnGrace wrote: »

Can't log in this morning...again. Site hanging. 

Hi LynnGrace,

Sorry to hear this. The site should be operating as normal, can you please try clearing your cache and logging in again? 

Sexual Chocolate wrote: »

App is telling me this morning that login details are incorrect when there not.

Hi there, 

If you can please delete the app and re-install it, this will then allow you to log in. 

Thanks,
Sarah

retro:electro

I've deleted app and reinstalled and it's still telling me my log in details are incorrect.
Sort yourselves out.

Bank of Ireland: Sarah

anna080 wrote: »

I've deleted app and reinstalled and it's still telling me my log in details are incorrect.
Sort yourselves out.

Hi Anna, 

Sorry to hear this. Have you been able to log in successfully through the website? 

Thanks,
Sarah

pilly

eurokev wrote:

Question for other eejits out there like myself who have procrastinated on switching. I just got a new phone (running Android lollipop) and every time I open the app it first crashes, and I have to open it again to work. I thought this was unique to my old 'old' phone, running Android 4.0, which did the exact same thing. My GF has an s6 and I just found out it happens to her too. Are we unique or does it happen to everyone else too.

Happens all the time to me despite uninstalling and reinstalling.

poker--addict

Is there issues for mobile login again today?

poker--addict

Telling me log in details are incorrect. 😡

retro:electro

It only works for me if I delete and reinstall the app every time I want to check my balance! Otherwise it tells me my details are incorrect. I shouldn't have to do this every time.

Lady is a tramp

I was getting the message that my log-in details were incorrect, it's quite worrying really when you know they're not!  Had me wondering if someone had changed my security details.

The app is working again now that I uninstalled it and downloaded it again.  Pain in the arse though - I don't have wifi in my house, so had to wait a day before I could check my balance.