How is this possible??? Eir

Kathy B

[font=Helvetica, Arial, sans-serif]We placed 1st order 3 weeks ago for Eir tv/broadband bundle. They messed it up and sent us technician to install phone line 1 week later instead. We were advised to cancel the original order and place a new one, otherwise Eir told us it would take them 2 weeks to sort it out in their system. So we did. Then another week and half later another[/font][font=Helvetica, Arial, sans-serif] technician called out to install the correct bundle, just to tell us that the fibre net port isn't working. But he said he can still install all so when Eir will fix the port it will all work without any further installation. So he drilled holes in our walls to get the cables in, plugged everything in and we were told the technician is scheduled next day to fix the port in the area. Of course nothing happened. 3 days later we followed up and were told that Eir don't even have the port in the area enabled yet, and it is scheduled for mid May, but nothing can be guaranteed. How many nonsenses we had to be dragged through for nearly a month to be told only that they actually can't provide the service at all??? Also we asked for cables and installations to be removed since we are in a rental property and it will cost us money to repair damage done by installing the cables and further removal. We were told Eir are unable to do that as they can only send technician to install, not to remove their equipment. Needless to say they didn't forget to set up 2 direct debits meantime on the old and new accounts and post the letters to us. How is this even possible, legal or ethical from a company to do?[/font]

eir: Anna

Hi Kathy B,


I am very sorry to hear of all the inconvenience that has been caused. 

Could you please PM me your full name and account number and I can have a look into this?

Apologies again,
Anna.