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Eir/Eircom mail not coming through on Apple Mac Mail

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  • 20-03-2017 5:48pm
    #1
    Wibbs
    Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 60,159 Mod ✭✭✭✭


    This has happened before, but usually passed after a day or two, but it's becoming silly at this stage. Some emails come through(though none since yesterday), but most don't. Sending to my eircom account from another personal email doesn't get through(though was getting through yesterday). 

    The incoming server settings on the Eir help page do not work with Apple Mail. It times out or tells me wrong password/account. It has to go through port 110, with insecure password option on and no SSL. This is POP by the by, IMAP doesn't work at all. 

    Any ideas? 

    EDIT and PS: If I try to log on to webmail through a browser it shows old emails, nothing recent. And the design brings me back to circa 1999.

    Rejoice in the awareness of feeling stupid, for that’s how you end up learning new things. If you’re not aware you’re stupid, you probably are.



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    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Wibbs,


    Thanks for getting in touch and I'm sorry to hear of your on going issues.

    I would recommend you get in touch with our web support team on 01 7010354 or send an email to wmsupport@eir.ie, they should be able to assist with this.

    Thanks,
    Anna.


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    #3
    Wibbs
    Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 60,159 Mod ✭✭✭✭Wibbs


    Thanks for the reply. That email notification got through oddly enough. Sounds like I'll have to ring them tomorrow as sending an email on a twitchy account is probably not the best bet. 

    Rejoice in the awareness of feeling stupid, for that’s how you end up learning new things. If you’re not aware you’re stupid, you probably are.



  • Options
    #4
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi Wibbs,

    No problem. Let me know how you get on.

    Thanks,
    Leanne.


  • Options
    #5
    Alun
    Registered Users Posts: 21,466 ✭✭✭✭Alun


    Wibbs, going by your description of the webmail interface, it looks like your account is on the old legacy email system and hasn't been migrated yet. This old system only supported POP, no IMAP, and probably doesn't support any secure connections either.

    eir need to migrate your account to the new system, and things should improve massively.

    As an aside, I really don't understand why they're still hanging on to this ancient system. All users should have been migrated to the new one the moment the new one came online which as far as I can recall was 5 years ago at least.


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