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Difficulties accessing email account

  • 23-03-2017 10:02am
    #1
    Registered Users, Registered Users 2 Posts: 798 ✭✭✭


    I am having significant difficulties opening my eir email account for the last week or so.  It takes about 10 attempts to open it.  Which is not acceptable.

    I have deleted a lot of emails and I have changed my password but the issue continues.  This is what I am getting (I have removed my email address and password from this).  I've had my eir account since 1994 or 1995.  And the current issues are a total pain, because my eircom email address is my main one.  

    Can you tell me how to deal with this issue or else how to put a permanent redirect to my gmail account please.
    [font=eir-medium-web, "Arial Medium"]Log in not found[/font]
    The username or password you entered has not been recognised. Forgotten your password?

    [font=GT-Walsheim-Regular, Arial]
    webmail_issues.png
    Regularly changing your password helps keep your account secure. Click here to change your password now




    [/font]
    [font=eir-medium-web, "Arial Medium"]webmail login[/font]
    [font=eir-medium-web, "Arial Medium"]eircom is now eir. Our name has changed but your email account details have not.[/font]

    Username:
    Password:Forgot or change your password

     Login using basic version




    Issue with Webmail on eir.ie 26/11/2016


Comments

  • Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Bicycle,


    I am very sorry to hear this.


    I would recommend getting in contact with our technical support team on 1890 260 260 or freephone 1901 and they can assist you with any eircom.net issues.


    Thanks,
    Anna.


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