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iOS 10.2.1 sending emails from account that is not set as default email account

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  • 23-03-2017 3:55pm
    #1
    brophs
    Registered Users Posts: 1,323 ✭✭✭


    Hi,

    Slightly odd issue, but when I'm on the mail app homescreen (i.e. I see my list of inboxes/accounts) and I click the compose new mail icon in the bottom right of the screen, it appears to choose to send the email from the account of the inbox I last viewed.

    Basically I have a number of different accounts. They're all different types, apare from two of them, which are different Gmail addresses (one my personal account and the other an account for wedding planning stuff). My personal Gmail account is and has always been set as my default mail account and, as far as I know, has always sent from that account. But now when I click the compose icon, the 'From' address appears to correspond with the account of the inbox last opened from the mail homescreen (e.g. my default account is Gmail. I open Yahoo inbox, go back to the app homescreen (which shows all inboxes/accounts) and press 'Compose'. It then will, unless changed, send from the Yahoo account, even though Gmail is the default and I'm on the app homescreen.

    However, when I go into a particular inbox and then click the compose mail option, it will always send from the correct account (i.e. if I'm in Yahoo then it sends from the Yahoo address and so on).

    If I close the mail app, open it again and choose compose always works correct the first time. But as soon as I view one of the inboxes, it attempts to send from that address again when compose from the app homescreen is chosen.

    This also happens on my iPad. Does this happen to anyone else/can you try and see can you recreate it? Not a showstopping thing, but certainly irritating and, when you use the phone for work use as I do, potentially quite unprofessional looking to the recipient if sent without noticing.

    Cheers


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    #2
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    I can't reproduce this on my iPhone. It always sends from my default account unless I am within the mailbox of one of my other accounts. When I go back, it still sends from the default account.

    Might be a bug or something about that particular account that is confusing your Mail app. Try changing the default account to something else and then back again. Also see if happens with other accounts set as default.


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    #3
    Heisenberg1
    Closed Accounts Posts: 2,511 ✭✭✭Heisenberg1


    Not happening for me either, try deleting the mailboxes and then add them again to see if anything changes.


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    #4
    vicwatson
    Registered Users Posts: 28,404 ✭✭✭✭vicwatson


    I've a similar problem, no one replied though !!

    Havent updated to 10.2.1 yet either

    http://www.boards.ie/vbulletin/showthread.php?t=2057713050


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    #5
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    vicwatson wrote: »
    I've a similar problem, no one replied though !!

    Havent updated to 10.2.1 yet either

    http://www.boards.ie/vbulletin/showthread.php?t=2057713050

    That's a totally different problem to do with the Gmail app and your Mail settings. brophs's issue with the default account setting not being remembered in the Mail app. They aren't using the Gmail app.


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    #6
    brophs
    Registered Users Posts: 1,323 ✭✭✭brophs


    Sad Professor wrote: »
    I can't reproduce this on my iPhone. It always sends from my default account unless I am within the mailbox of one of my other accounts. When I go back, it still sends from the default account.

    Might be a bug or something about that particular account that is confusing your Mail app. Try changing the default account to something else and then back again. Also see if happens with other accounts set as default.

    Odd.

    Just tried that and it doesn't seem to matter which is the default account, it still seems to want to send from the account of the inbox most recently visited.


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    #7
    brophs
    Registered Users Posts: 1,323 ✭✭✭brophs


    Heisenberg1 wrote: »
    Not happening for me either, try deleting the mailboxes and then add them again to see if anything changes.

    Cheers. Tried that. Deleted them all, re-added them one by one and no joy. As soon as I visit an inbox, the compose button on the app homepage wants to send from that account.


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    #8
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    Does it work properly in All Mail? And when sending from the share sheet in another app?


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    #9
    brophs
    Registered Users Posts: 1,323 ✭✭✭brophs


    Sad Professor wrote: »
    Does it work properly in All Mail? And when sending from the share sheet in another app?

    Cheers for the response.

    Not sure I know what you mean by "in All Mail"?

    And, yeah, it seems to default to the correct account when sending via the share sheet.


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    #10
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    Sorry, I mean "All Inboxes". Unless it's disabled, it's the top mailbox on the Mailboxes screen.


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    #11
    brophs
    Registered Users Posts: 1,323 ✭✭✭brophs


    Sad Professor wrote: »
    Sorry, I mean "All Inboxes". Unless it's disabled, it's the top mailbox on the Mailboxes screen.

    Sorry, should have twigged that. It works normally from 'All Inboxes' as well.


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    #12
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,678 CMod ✭✭✭✭Sad Professor


    Since it affects both your iPhone and iPad, I’d inclined to think there’s something in your account settings that’s causing it. It might be a problem in the SMTP settings. Did you set up any of the accounts manually?


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    #13
    brophs
    Registered Users Posts: 1,323 ✭✭✭brophs


    Sad Professor wrote: »
    Since it affects both your iPhone and iPad, I’d inclined to think there’s something in your account settings that’s causing it. It might be a problem in the SMTP settings. Did you set up any of the accounts manually?
    No. Not that I was aware of. Just the usual 'Add Account' option in settings.


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