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Eir should be struck off the company register and cease trading.

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  • 10-04-2017 10:13pm
    #1
    Flashbacker
    Registered Users Posts: 5 ✭


    I was overcharged to the tune of €334. No credit applied. Zero follow-up from Lynn C. in Customer Care who LIED about getting back to me and about usage being visible online. 

    I don't want anymore apologies from you people. The words are completely meaningless and delivered in robotic fashion in line with your lousy CRM training. 

    I am now about to escalate this complaint to Comreg and take you people back to court where you belong 24 x 7.

    I cannot understand how a company like yours is being allowed to continue to trade. Anywhere else you would be struck off the company register.

    What's even more insulting is the fact that I have to deal with rude and obnoxious telephone operatives with the manners of a dog.


Comments

  • Options
    #2
    myshirt
    Registered Users Posts: 5,245 ✭✭✭myshirt


    What?


  • Options
    #3
    bmwguy
    Closed Accounts Posts: 2,006 ✭✭✭bmwguy


    What happened? Mobile data?


  • Options
    #4
    Flashbacker
    Registered Users Posts: 5 ✭Flashbacker


    Anyone else who has lost several days wages dealing with "Eir" please get in touch with me privately. This company needs to be brought to a halt. They are getting away with blue murder. 


  • Options
    #5
    dubrov
    Registered Users Posts: 3,577 ✭✭✭dubrov


    bmwguy wrote:
    What happened? Mobile data?

    It seems to have been blue murder


  • Options
    #6
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Flashbacker wrote: »
    I was overcharged to the tune of €334. No credit applied. Zero follow-up from Lynn C. in Customer Care who LIED about getting back to me and about usage being visible online. 

    I don't want anymore apologies from you people. The words are completely meaningless and delivered in robotic fashion in line with your lousy CRM training. 

    I am now about to escalate this complaint to Comreg and take you people back to court where you belong 24 x 7.

    I cannot understand how a company like yours is being allowed to continue to trade. Anywhere else you would be struck off the company register.

    What's even more insulting is the fact that I have to deal with rude and obnoxious telephone operatives with the manners of a dog.
    Hi Flashbacker, 

    Thanks for getting in touch with us.

    I am really sorry to hear this. Is there anything I can assist you with?

    Thanks,
    Leanne. 


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    #7
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Off-topic posts removed. 

    How can I? User's guide to some features on the new site



  • Options
    #8
    Flashbacker
    Registered Users Posts: 5 ✭Flashbacker


    eir: Leanne wrote: »
    Flashbacker wrote: »
    I was overcharged to the tune of €334. No credit applied. Zero follow-up from Lynn C. in Customer Care who LIED about getting back to me and about usage being visible online. 

    I don't want anymore apologies from you people. The words are completely meaningless and delivered in robotic fashion in line with your lousy CRM training. 

    I am now about to escalate this complaint to Comreg and take you people back to court where you belong 24 x 7.

    I cannot understand how a company like yours is being allowed to continue to trade. Anywhere else you would be struck off the company register.

    What's even more insulting is the fact that I have to deal with rude and obnoxious telephone operatives with the manners of a dog.
    Hi Flashbacker, 

    Thanks for getting in touch with us.

    I am really sorry to hear this. Is there anything I can assist you with?

    Thanks,
    Leanne. 
    Leanne, 

    my to-do list is growing by the minute. 

    1> Why was there no follow-up from Lynn C. in customer care?
    2> Why was no refund applied to my account?
    3> Why did I not receive the discount available to customers on sign-up?
    4> Why was I only notified of this overcharge after 4 months?
    5> Why, after protesting this charge initially, and after a so-called investigation by customer care, was I disconnected by Eir knowing I was completely innocent of these outrageous charges?

    The reason why is very simple. Eir is a semi-state sponsored <snip> that can get away with anything they like and any fines levied by the courts are a drop in the Ocean to this crowd <snip>. They couldn't give a s***e is the plain honest truth and they have minions operating on the front line who are paid to take all the flak associated with their unscrupulous business practices. 

    v/r,
    Edward


  • Options
    #9
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm very sorry about the experience you've had with eir to date.

    Can you please PM me your account number and I will look into this for you?

    Thanks,
    Anna


  • Options
    #10
    highdef
    Registered Users Posts: 6,246 ✭✭✭highdef


    I think Edward/Flashbacker needs some anger  management


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