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Webmail offline after midnight

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  • 12-04-2017 1:07am
    #1
    Capri
    Registered Users Posts: 4,499 ✭✭✭


    Constant problem, try to access Webmail after midnight (Irish time) , anywhere,any device . ALWAYS get this message


    'HTTP ERROR 502
    Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
    Possible reasons:
    • upstream server is unreachable
    • upstream server is currently being upgraded
    • upstream server is down
    [*]
    Please contact your ZCS administrator to fix the problem
    Powered by Nginx-Zimbra:/ '

    Can Eir just not put up message 'webmail offline midnight-2am for upgrade' ..or ??


Comments

  • Options
    #2
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Cutbacks ;)


  • Options
    #3
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Capri,


    I'm very sorry to hear this.


    I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 and they should be able to assist you with this.


    Thanks,
    Anna.


  • Options
    #4
    Capri
    Registered Users Posts: 4,499 ✭✭✭Capri


    eir: Anna wrote: »
    Hi Capri,


    I'm very sorry to hear this.


    I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 and they should be able to assist you with this.


    Thanks,
    Anna.
    STILL persisting ....
    HTTP ERROR 502
    Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
    Possible reasons:
    • upstream server is unreachable
    • upstream server is currently being upgraded
    • upstream server is down
    [*]
    Please contact your ZCS administrator to fix the problem.
    Powered by Nginx-Zimbra://


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Capri wrote: »
    eir: Anna wrote: »
    Hi Capri,


    I'm very sorry to hear this.


    I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 and they should be able to assist you with this.


    Thanks,
    Anna.
    STILL persisting ....
    HTTP ERROR 502
    Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
    Possible reasons:
    • upstream server is unreachable
    • upstream server is currently being upgraded
    • upstream server is down


    [*]
    Please contact your ZCS administrator to fix the problem.
    Powered by Nginx-Zimbra://
    [*]
    I'm sorry to hear that you are still experiencing these issues.  

    I'm afraid I am unable to assist further from here, the support team on 1890 260 260 or wmsupport@eir.ie. They can investigate this for you.

    Thanks

    Tracey 


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