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AVG unauthorised transaction

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  • 12-04-2017 9:24pm
    #1
    Kate253
    Registered Users Posts: 167 ✭✭


    I was checking my credit card account and noticed a transaction of 78.99 to AVG. I didn't buy any anti virus last week but may have done in the past. On a cursory Google I read that it's possible to have an automatic renewal but I don't rem ever setting this up nor spending so much on anti virus as I don't normally spend more than 30 odd euro / year.

    Is the above possible? Thanks. Just seeking experiences before contacting AVG. It was via PayPal so was v surprised I could have a rolling subscription like that.


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    #2
    Maidhci
    Registered Users Posts: 865 ✭✭✭Maidhci


    As far as I know, if you take out an AV licence, there is an automatic renewal presumption attached to that licence and it is a matter for you to access your account and uncheck the relevant box in the renewal options section. I presume this is what happened in your case? I consider this practice totally inappropriate as very often, AV companies attract customers with discounted introductary offers for Y1, but upon renewal this reverts to a totally inflated amount. You have the option of contacting the AV company for a refund within 30 days (I think) from date of renewal transaction. From their perspective, I guess that if 25% of customers failed to exercise their rights, it forms a handy revenue stream!


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    #3
    Kate253
    Registered Users Posts: 167 ✭✭Kate253


    Maidhci wrote: »
    As far as I know, if you take out an AV licence, there is an automatic renewal presumption attached to that licence and it is a matter for you to access your account and uncheck the relevant box in the renewal options section. I presume this is what happened in your case? I consider this practice totally inappropriate as very often, AV companies attract customers with discounted introductary offers for Y1, but upon renewal this reverts to a totally inflated amount. You have the option of contacting the AV company for a refund within 30 days (I think) from date of renewal transaction. From their perspective, I guess that if 25% of customers failed to exercise their rights, it forms a handy revenue stream!

    Looks like this is what happened. Annoying.


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    #4
    Kate253
    Registered Users Posts: 167 ✭✭Kate253


    Omg. I don't use AVG . It's Avast! Credit card cancelled.


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    #5
    ItHurtsWhenIP
    Registered Users Posts: 2,025 ✭✭✭ItHurtsWhenIP


    Kate253 wrote: »
    Omg. I don't use AVG . It's Avast! Credit card cancelled.

    That was a bit of a drastic reaction. :eek:

    All you need to do is get the credit card issuer to instigate a chargeback and then cancel the direct debit authority from Avast on your account. :rolleyes:


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    #6
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,312 CMod ✭✭✭✭Spear


    ItHurtsWhenIP wrote: »
    That was a bit of a drastic reaction. :eek:

    All you need to do is get the credit card issuer to instigate a chargeback and then cancel the direct debit authority from Avast on your account. :rolleyes:

    Does she not mean the charge was for AVG, except that's not the software she uses, which is Avast, meaning her card is compromised?


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    #7
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Are you sure AVG stands for AVG Security? Irish banks tend to give pretty obscure payee references.


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    #8
    Kate253
    Registered Users Posts: 167 ✭✭Kate253


    Spear wrote: »
    Does he not mean the charge was for AVG, except that's not the software he uses, which is Avast, meaning his card is compromised?

    Yes. Thank you.


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    #9
    Kate253
    Registered Users Posts: 167 ✭✭Kate253


    ED E wrote: »
    Are you sure AVG stands for AVG Security? Irish banks tend to give pretty obscure payee references.

    Well it was 78.99 which would be a steep fee or charge but when I rang bank they did not fess up to it being the bank but recommended cancelling the card. I wasn't going to argue.


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    #10
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,312 CMod ✭✭✭✭Spear


    Kate253 wrote: »
    Yes. Thank you.

    And that should been her, not he, didn't read the username too closely.


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