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What is going on with Banking 365 and realtime balances?

Stroke Politics · 2017-04-14 13:28:37

I can no longer trust the B365 on line or telephone services for an accurate balance. For the last two days I have received 6 different balances each time on log on, transactions that were fully posted to the account have now dropped off the account altogether. The transactions include POS tap debits, chip and PIN…

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#152 10-12-2019 6:18pm
dub45

Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭

Join Date: June 2003

Posts: 12140

Boards.ie: Mark wrote: »

Mod note: Please remember that this is a Talk To forum where representatives try to assist customers with issues and queries. Jennifer and Aisling have outlined how transactions are handled, and steps that can be taken to either make further queries or make a complaint/provide feedback to Bank of Ireland.

If you would like a discussion, it would be best to utilise the Banking forum. Thanks.

Surely BOI customers are entitled to a real response which acknowledges the bank’s inability to provide even the most basic of banking services i.e. a correct balance? Customers are not looking for a discussion they are looking for the truth plain and simple.

This issue has been going on for years and BOI act as if each query was something new.

It is an issue which has cost customers money, used up valuable time etc etc and BOI wil not address it - plain and simple.

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#153 10-12-2019 6:23pm
Boards.ie: Mark

Boards.ie Employee Posts: 5,461 ✭✭✭✭✭

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Join Date: September 2016

Posts: 4877

Mod Note: From what I can see, the reps have answered queries to the best of their abilities. If customers require further answers, I imagine the best path to pursue would be the feedback/complaint link that has been provided. Please do not respond to this post on thread; if you want to follow up further, PM me.

How can I? User's guide to some features on the new site

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This discussion has been closed.