debit card fraud

Corona87

Can someone please advise,

My boyfriend was abroad and was on a night out
he ran out of cash and used his debit card (out of character for him as he always carries cash). The bar tender told him the price and then asked him to enter his pin and then said his pin was incorrect , twice, he was surprised by this but went ahead and he entered it again, foolishly without checking the price or questioning. The next day he realised 1400 was gone from his account, it should've totaled 30euro. 3 transactions were made. We're thinking entering the pin twice was possibly part of the scam! police said they could do nothing as it was a chip and pin transaction. They also warned not to return to the bar as they're jnown to be rough and security are dangerous. Bank of Ireland are taking the same stance. Some of the money is pending and we're hoping it won't go through as the bank picked up on suspicious activity and is holding it. They're saying it's automated and they can't cancel it.
Has he got a leg to stand on if he goes down the fraud route with the bank? As it occured in Bratislava at a late time and it's unusual activity on his account could that work in his favor?

BuffyBot

[As it occured in Bratislava at a late time and it's unusual activity on his account could that work in his favor?

Not when he had been in a bar in Bratislava late at night, no.

Like it or not, they have a very strong case not to refund. Being abroad etc has little to do with it. The correct information was entered to authorise the transaction. It was his job to be aware of what he was doing.

So the claim to the money back is unlikely (but not impossible, should the bank feel extremely generous with it's time and all the planets align and/or they make a gesture of goodwill).

Bob24

Frankly the local police is a bit of a joke if he reported the issue as you describe it here and they did nothing. Chip&PIN transaction or not, scamming tourists is not something which should be accepted and just going to the bar owner and asking them to explain what exactly the 1500 euros debited from that foreigners card correspond to would have been an easy move for them. Combined to the fact that they instructed him not to talk to the bar about it or try to sort it out himself, this really is a disgrace given the amount involved (if they know the place is dangerous they should offer to go with him).

Seems like either the local police is crap or we are missing part of the story.

testicles

This post has been deleted.

Corona87

BuffyBot- His stars aligned and he got 1000euro back. Very lucky! The banks automated system saved the transaction.

Bob24- The stripclub is the missing part of the story.

Testicles- Hopefully not having a ball!


Cheers.