Making complaint in writing

Tom Mann Centuria

Hi, just wondered who is best to address when writing an official complaint about customer care and service in general,

Thanks

eir: Leanne

Hi Tom. 

Thank you for getting in touch with us today.

If you would like to make a formal complaint I would recommend clicking the following link here.

Thanks, 
Leanne. 

Tom Mann Centuria

eir: Leanne wrote: »

Hi Tom. 

Thank you for getting in touch with us today.

If you would like to make a formal complaint I would recommend clicking the following link here.

Thanks, 
Leanne. 

This site can't be reached when I click on the link..

davo2001

Tom Mann Centuria wrote: »

eir: Leanne wrote: »

Hi Tom. 

Thank you for getting in touch with us today.

If you would like to make a formal complaint I would recommend clicking the following link here.

Thanks, 
Leanne. 

This site can't be reached when I click on the link..

http://support.eir.ie/article/codeofpractice#cttletter

Please include the following information on your letter:
- First name and surname
- Your eir account number
- Nature of complaint

Post it to us at:
eir,
5th Floor,
1 HSQ,
St Johns Road,
Dublin 8.

eir: Anna

I apologise that link isn't working correctly for you.

You can log a complaint online here: https://www.eir.ie/logacomplaint.jsp or by letter ensuring to add the following information

- First name and surname
- Your eir account number
- Nature of complaint

to

Customer complaints 
5th Floor,
Telephone house
Marlborough Street,
Dublin 1

In your complaint please ensure you request that you request a copy of the call recording. Once the complaint is logged it will be investigated by eir’s official complaints department with an average 10 working day period for response.

Thanks,
Anna

Tom Mann Centuria

I'll send one to each address to be sure, thanks both.

eir: Anna

No problem at all.

Thanks,
Anna