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I cant sign in

judge30 · 2017-04-20 09:05:11

hi im having issues signing in to boards the past too nights so ive reset my password,but if i logout and sign back in im getting the same problem again i keep having to reset my password to login.

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20-04-2017 10:05am

#1

judge30

Registered Users Posts: 62 ✭✭

Join Date: November 2013

Posts: 56

hi im having issues signing in to boards the past too nights so ive reset my password,but if i logout and sign back in im getting the same problem again i keep having to reset my password to login.

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#2 20-04-2017 11:31am
Boards.ie: Mark

Boards.ie Employee Posts: 5,461 ✭✭✭✭✭

Boards.ie Employee

Join Date: September 2016

Posts: 4877

What error message are you seeing? Can I double check that you're attempting to login with username rather than e-mail address? Or are you logging in via a social media avenue?

How can I? User's guide to some features on the new site

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#3 20-04-2017 1:01pm
judge30

Registered Users Posts: 62 ✭✭

Join Date: November 2013

Posts: 56

Boards.ie: Mark wrote: »

What error message are you seeing? Can I double check that you're attempting to login with username rather than e-mail address? Or are you logging in via a social media avenue?

i am trying to login via my username ,ive tryed email but thats not working either the only way i can login in is by reseting my password each time.

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#4 20-04-2017 5:12pm
Boards.ie: Mark

Boards.ie Employee Posts: 5,461 ✭✭✭✭✭

Boards.ie Employee

Join Date: September 2016

Posts: 4877

judge30 wrote: »

i am trying to login via my username ,ive tryed email but thats not working either the only way i can login in is by reseting my password each time.

If you use a password autofill, is this also updating when you reset your password?

If you like, I can manually reset your password, which you can then change via your User Control Panel.

How can I? User's guide to some features on the new site

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#5 20-04-2017 9:08pm
judge30

Registered Users Posts: 62 ✭✭

Join Date: November 2013

Posts: 56

Boards.ie: Mark wrote: »

If you use a password autofill, is this also updating when you reset your password?

If you like, I can manually reset your password, which you can then change via your User Control Panel.

yes that would be great because this is driving me mad

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#6 21-04-2017 11:53am
Boards.ie: Mark

Boards.ie Employee Posts: 5,461 ✭✭✭✭✭

Boards.ie Employee

Join Date: September 2016

Posts: 4877

Will do. Can you drop an e-mail to hello@boards.ie please just so we can ensure you don't get locked out altogether.

How can I? User's guide to some features on the new site

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#7 21-04-2017 12:55pm
judge30

Registered Users Posts: 62 ✭✭

Join Date: November 2013

Posts: 56

Boards.ie: Mark wrote: »

Will do. Can you drop an e-mail to hello@boards.ie please just so we can ensure you don't get locked out altogether.

done

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This discussion has been closed.