Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Callback Request/Complaint

  • 20-04-2017 5:04pm
    #1
    Sean888
    Registered Users Posts: 1 ✭


    Hi,

    I would like to request an urgent call back from your payment investigations team on +86 13510127307

    I, through my bank manager have been trying to resolve an incoming USD payment issue since 10th April and your payment investigations team have gone days without providing any useful information to either my branch manager or myself.

    Also, I would leike to know what e-mail address I can use to send a formal complaint to BOI before I contact the Ombudsman. I have tried the [font=arial, sans-serif]careline boimail e-mail address but the e-mail failed.[/font]


    [font=arial, sans-serif]Regards,[/font]


    [font=arial, sans-serif]Sean Morris[/font]


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Sean888 wrote: »
    Hi,

    I would like to request an urgent call back from your payment investigations team on +86 13510127307

    I, through my bank manager have been trying to resolve an incoming USD payment issue since 10th April and your payment investigations team have gone days without providing any useful information to either my branch manager or myself.

    Also, I would leike to know what e-mail address I can use to send a formal complaint to BOI before I contact the Ombudsman. I have tried the [font=arial, sans-serif]careline boimail e-mail address but the e-mail failed.[/font]


    [font=arial, sans-serif]Regards,[/font]


    [font=arial, sans-serif]Sean Morris[/font]
    Hi Sean,

    Thanks for your post. 

    I'm sorry to hear you've had difficulty resolving this. Can you please let me know, is the payment coming into a Bank of Ireland account you hold with us and if so has the sending bank put a trace on the transfer? 

    To view our complaints process please see here. Complaints can be raised in person, by dropping into your nearest branch, by phone on 0818365365/0035314044000 or in writing to:

    Bank of Ireland Customer Service
    4th Floor, Block C,
    
Baggot Plaza,
    
27-33 Upper Baggot Street,

    Dublin
    4
D04 VX58

    Thanks
    Tara


Advertisement