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Cancellation

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  • 21-04-2017 10:30am
    #1
    Rua1
    Registered Users Posts: 152 ✭✭


    Hi,

    I made a cancellation a month ago, and this was confirmed by email that evening, that the service would be cancelled on the 20th of April.  Yesterday, I received another email saying that my account will be cancelled 30 days from this notification, so well into May.  I was on web chat and was advised to call the cancellations team, which I refuse to do, as the guy tried to sell me eir services and offer a bill reduction even though I'd explicitly advised them we will be overseas.

    I have already moved out and have returned my modem and e-vision box, as requested.  I'd imagine this would be received by now.  Are you able to confirm this?  This was sent back via an post.


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  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Rua1,


    Thanks for getting in touch and I'm sorry to hear this.


    Can you please PM me your account number and I will look into this for you?


    Apologies for any inconvenience,
    Anna.


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