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Change of Address taking longer than usual?

  • 25-04-2017 12:56pm
    #1
    z0oT
    Registered Users, Registered Users 2 Posts: 740 ✭✭✭


    I have recently looked to change the address associated with my Current Account and Credit Card with BOI.

    I have done this process before via the 365 Online Banking where a letter is posted to your new address and you post it back to complete the process.

    This time I requested the Change of Address via the 365 Online Banking just as before. I received the letter at the new address with no issue and posted it back. However it now has been over two weeks since it was posted and I have yet to receive any correspondence from the Bank to say it has been completed.

    Is this the way it should be?


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    z0oT wrote: »
    I have recently looked to change the address associated with my Current Account and Credit Card with BOI.

    I have done this process before via the 365 Online Banking where a letter is posted to your new address and you post it back to complete the process.

    This time I requested the Change of Address via the 365 Online Banking just as before. I received the letter at the new address with no issue and posted it back. However it now has been over two weeks since it was posted and I have yet to receive any correspondence from the Bank to say it has been completed.

    Is this the way it should be?
    Hi,

    Thank you for contacting us here.

    If you send your query in via the service desk on Banking 365 Online ‘Ask a question’ option a representative can check if your address has been updated on your account.

    Alternatively you can call BOI Direct on 0818365365/0035314044000 and a representative will check this for you.

    Representatives are available Monday-Friday 8am-Midnight and 9am-6pm weekends and bank holidays.

    Thanks,

    Tara C


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