Samsung PS51E6500 connectivity issues

Steekers

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Richersounds.ie: Kenny

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Steekers

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

Richersounds.ie: Kenny

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

No problem, keep me posted.

Steekers

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

No problem, keep me posted.

Hi Guys,

Apologies for the delay but this is the first time that i have had a chance to go through the process with Samsung and unfortunately they were not able to fix the issue over the phone. They have given me the following reference number to pass on to you;

Ref#: 2120129935

Let me know what the next steps are.

Thanks,
Stephen.

Richersounds.ie: Kenny

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

No problem, keep me posted.

Hi Guys,

Apologies for the delay but this is the first time that i have had a chance to go through the process with Samsung and unfortunately they were not able to fix the issue over the phone. They have given me the following reference number to pass on to you;

Ref#: 2120129935

Let me know what the next steps are.

Thanks,
Stephen.

Thanks for the info Stephen.

We will give you a call shortly for a chat over a few things.

Steekers

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

No problem, keep me posted.

Hi Guys,

Apologies for the delay but this is the first time that i have had a chance to go through the process with Samsung and unfortunately they were not able to fix the issue over the phone. They have given me the following reference number to pass on to you;

Ref#: 2120129935

Let me know what the next steps are.

Thanks,
Stephen.

Thanks for the info Stephen.

We will give you a call shortly for a chat over a few things.

Thanks guys, TV back as good as new. Great service from Craigavon repairs! And yourselves of course

Richersounds.ie: Kenny

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Richersounds.ie: Kenny wrote: »

Steekers wrote: »

Hi Guys,

I bought the above TV from you in June 2014 but took out the 5 year warranty. Over the last few weeks i have lost all connectivity and it wont reconnect to the router. I have lost all online apps too like Netflix, Spotify etc. I have gone through the connect to router process many times but with no success.

I have tried resetting it too but it didnt make any difference.

Any ideas?

Thanks,
Stephen.

Hi Stephen,

Sorry to hear you're having issues with your TV. The first thing to try would be the direct Samsung support number. This is for our customers so you should get straight through without all of the menu nonsense. They may be able to advise if there is an issue with the software on this model. If they say the TV is faulty and can't solve the problem over the phone, let us know and we will arrange to have an engineer come out to look at it under your supercare.

The number is: 0330 726 7424

Let me know how you get on!

Kind regards

David

Will do, thanks!

No problem, keep me posted.

Hi Guys,

Apologies for the delay but this is the first time that i have had a chance to go through the process with Samsung and unfortunately they were not able to fix the issue over the phone. They have given me the following reference number to pass on to you;

Ref#: 2120129935

Let me know what the next steps are.

Thanks,
Stephen.

Thanks for the info Stephen.

We will give you a call shortly for a chat over a few things.

Thanks guys, TV back as good as new. Great service from Craigavon repairs! And yourselves of course

Glad to hear you're sorted! Let us know if you have any other issues!