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Ciara81 · 2017-04-26 16:59:48

Iv used my card a few times today,, went to pay for my shopping & my card would not work,, checked my bank balance & iv over €400 in my account.. had to leave my shopping,, drive to an ATM & that wouldnt give me money either!! I was able to top my phone up online tho?? Tried to ring & was on hold for 32 mins!! Is there…

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26-04-2017 5:59pm

#1

Ciara81

Registered Users Posts: 1 ✭

Join Date: April 2017

Posts: 0

Iv used my card a few times today,, went to pay for my shopping & my card would not work,, checked my bank balance & iv over €400 in my account.. had to leave my shopping,, drive to an ATM & that wouldnt give me money either!! I was able to top my phone up online tho?? Tried to ring & was on hold for 32 mins!! Is there something wrong with the service??

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#2 26-04-2017 7:45pm
alexonhisown

Registered Users Posts: 667 ✭✭✭

Join Date: March 2010

Posts: 606

I have also had problems today with visa debit card, was declined 4 times in 2 different shops, using pin, i dont have contactless, and the guy in front of me was declined also, but my grandsons worked fine.

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#3 27-04-2017 10:02am
Bank of Ireland: Sarah

Closed Accounts Posts: 1,640 ✭✭✭

Join Date: January 2014

Posts: 1596

Hi Ciara91 and alexonhisown,

Thanks for your posts.

We're sorry for this inconvenience. We are aware that some customers Visa Debit cards were unable to make debit card transactions yesterday evening. This is now resolved and apologies again for any inconvenience caused.

Thanks,
Sarah

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