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Fibre access - Eircom vs Openeir

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  • 28-04-2017 1:34pm
    #1
    rushej
    Registered Users Posts: 5 ✭


    Hi,

    We are existing Eircom phone customers. We access this service on the same telephone pole as three neighbours.
    Three neighbours have received fibre via junction box on same pole. Checked our Eircode on openeir eircode lookup and says its not available but shows the cable passing our door.

    - Asked Openeir technician who was installing for neighbour - he said we should be able to get.
    - Phoned Eircom - said it was up to Openeir.
    - Phoned Openeir - they said they cannot talk to the public.

    How can I identify if this is a technical is a technical issue or an admin (line on a map) issue?

    Any guidance appreciated!

    Thank you


Comments

  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi rushej,


    Thanks for getting in touch.


    In regards to your neighbours being eligible, this can be due to your local cabinet or exchange having no more free ports or you may be connected to a separate cabinet. 


    Each line is individual and can carry different speeds and capability.


    Unfortunately, fibre is subject to availability and I'm afraid we would be unable to guarantee fibre to every customer.


    If you would like to PM me your full name, account number and eircode I would be more than happy to look into this further.


    Thanks,
    Anna 


  • Options
    #3
    rushej
    Registered Users Posts: 5 ✭rushej


    eir: Anna wrote: »
    Hi rushej


    Thanks for getting in touch.


    In regards to your neighbours being eligible, this can be due to your local cabinet or exchange having no more free ports or you may be connected to a separate cabinet. 


    Each line is individual and can carry different speeds and capability.


    Unfortunately, fibre is subject to availability and I'm afraid we would be unable to guarantee fibre to every customer.


    If you would like to PM me your full name, account number and eircode I would be more than happy to look into this further.


    Thanks,
    Anna 
    Hi Anna,

    Requested details PMed. 
    I look forward to hearing from you.
    john


  • Options
    #4
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    rushej wrote: »
    eir: Anna wrote: »
    Hi rushej


    Thanks for getting in touch.


    In regards to your neighbours being eligible, this can be due to your local cabinet or exchange having no more free ports or you may be connected to a separate cabinet. 


    Each line is individual and can carry different speeds and capability.


    Unfortunately, fibre is subject to availability and I'm afraid we would be unable to guarantee fibre to every customer.


    If you would like to PM me your full name, account number and eircode I would be more than happy to look into this further.


    Thanks,
    Anna 
    Hi Anna,

    Requested details PMed. 
    I look forward to hearing from you.
    john
    Hi rushej, 

    I will pass this onto Anna for you. 

    Thanks, 
    Leanne


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