Expensive cancellation

liamda

I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 

Richersounds.ie: Kenny

liamda wrote: »

I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 

Hi Liamda.

Sorry to hear that :(

Was this done via our website or over the phone?

What TV was it that you had ordered and I can have a look at the transaction for you.

liamda

Richersounds.ie: Kenny wrote: »

liamda wrote: »

I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 

Hi Liamda.

Sorry to hear that :(

Was this done via our website or over the phone?

What TV was it that you had ordered and I can have a look at the transaction for you.

Samsung UE55KU6400  order no 107998 ordered on website.

Richersounds.ie: Kenny

liamda wrote: »

Richersounds.ie: Kenny wrote: »

liamda wrote: »

I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 

Hi Liamda.

Sorry to hear that :(

Was this done via our website or over the phone?

What TV was it that you had ordered and I can have a look at the transaction for you.

Samsung UE55KU6400  order no 107998 ordered on website.

Hi Limada,

Sorry for the delay getting back to you, it's been a very busy day in store. I will look into this and revert back to you asap.

Kind regards

David

Richersounds.ie: John

Limada,

I'll sent you a PM in 5

ATVB,

John Mc 

liamda

Richersounds.ie: John wrote: »

Limada,

I'll sent you a PM in 5

ATVB,

John Mc 

Thank you John and all your team, please be assured I will give you first call for my next purchase.
Regards, Liam

Richersounds.ie: John

No problem Liam - fair's fair and we had to sort you out on that one as it was our error that led to the cancellation - the damn banks are the only ones to profit ( as usual :mad:)

Thanks for taking the time to post and give me a shout directly whenever you are in the market again and we will do our very best to assist,

ATVB,

John Mc & Crew