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Getting a UAN From Eir

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  • 02-05-2017 6:38pm
    #1
    Eugbug
    Banned (with Prison Access) Posts: 67 ✭✭


    So I can't get a UAN from EIR so that I can switch to Vodafone.
    For legacy accounts, according to Eir, the UAN is supposed to be the same as the account number. However the account number gives an "Eircom Error" on Vodafone's system.
    Has anyone else had this problem?


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  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Eugbug,


    Thanks for getting in touch.


    When moving providers, the UAN needed would be given to you by our cancellations team on 1800 303 600.


    For our legacy accounts, the UAN is your eir account number and located on the top of your bill.

    If there is a pending order on the account this can cause an error when moving providers.

    I would recommend contacting our cancellations team to advise you further on this.

    Please feel free to get back in touch and let us know how you get on with this.

    Thanks,
    Anna


  • Options
    #3
    Eugbug
    Banned (with Prison Access) Posts: 67 ✭✭Eugbug


    Hi Anna,

    Unfortunately the account number won't work on Vodafone's system.
    I've emailed Vodafone, Eir and Comreg so ye can sort the matter out between you!


  • Options
    #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm very sorry to hear this.

    If you would like us to look into anything further from here, please feel free to PM me your account number and full name and I will follow this up for you.

    Thanks,
    Anna


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