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harr · 2017-05-04 13:06:41

Hi Hoping someone can help...we have a outage in our area and phone support has said it will take 3 days for an engineer to look at the problem...3 days is not on ..now that's 3 days before someone has to look at it even before it's fixed...my business line is also down at different address so can't use visa and the likes…

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04-05-2017 2:06pm

#1

harr

Registered Users Posts: 4,485 ✭✭✭

Join Date: January 2010

Posts: 4334

Hi
Hoping someone can help...we have a outage in our area and phone support has said it will take 3 days for an engineer to look at the problem...3 days is not on ..now that's 3 days before someone has to look at it even before it's fixed...my business line is also down at different address so can't use visa and the likes ...customer service a joke today asked to speak to supervisor or manager and they point blank refused to let me speak to one..

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#2 04-05-2017 2:18pm
eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi harr,

Thanks for getting in touch and I'm sorry to hear this.

Unfortunately, the standard lead time for a fault is 3-5 working days.

I do apologise for the inconvenience caused to you.

Thanks,
Anna

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