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eep (the three prepay thing)

  • 05-05-2017 9:10pm
    #1
    CoffeeAnathema
    Registered Users Posts: 31 ✭


    Hi,


    I am just one of many caught up in the three network's latest (April/May 2017) customer service disaster. For the uninitiated, three charged a lot of customers random (often very large) amounts for "internet services" despite the fact we were on all you could eat data plans. Many rounds of complaint messages later, I now have a PM from a representative asking how much credit I had before this. This would be great, except for one thing: I don't exactly know.

    I am sure it's at least €60, as I didn't use any phone services for 3 months (apps cover everything these days). The reason I don't have an exact figure is that I could never log into my three account after my last top-up >:S another fun regular feature of being on this network. What is certain is that they charged me an arbitrary amount (let's say ~€100) but left me with my last top-up. So, it does appear that they owe me this much.

    So, what do I do? Claim I had the ~€100? Or come clean and admit I don't know? It strikes me as unlikely that they genuinely don't have this info on record. However, it does seem likely they'll do nothing to correct the balance whatever I say. Thoughts? Advice? Thanks for reading, anyway :)

    [EDIT]Just found the actual network-specific forum. Mods, no problems if this thread has to be moved there.[/edit]


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