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Reverse transfer between my accounts on Banking365

  • 10-05-2017 12:47pm
    #1
    CrankyHaus
    Closed Accounts Posts: 2,281 ✭✭✭


    Hi,

    On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

    I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

    I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

    Can you assist me in reversing this transfer?


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    CrankyHaus wrote: »
    Hi,

    On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

    I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

    I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

    Can you assist me in reversing this transfer?
    Hi CrankyHaus, thanks for getting in touch.

    Just want to check with you, have you already spoken to our card services team about this?

    Thanks
    Nicola


  • #3
    CrankyHaus
    Closed Accounts Posts: 2,281 ✭✭✭CrankyHaus


    Bank of Ireland: Nicola wrote: »
    CrankyHaus wrote: »
    Hi,

    On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

    I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

    I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

    Can you assist me in reversing this transfer?
    Hi CrankyHaus, thanks for getting in touch.

    Just want to check with you, have you already spoken to our card services team about this?

    Thanks
    Nicola
    Hi Nicola,

    No. Before I can talk to anyone I am required to enter a card number. The card in question was destroyed at BOI's advice following some fraudulent transactions about 12 months ago. A new card was issued but the old ones remained as accounts on 365Online.


  • #4
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    CrankyHaus wrote: »
    Bank of Ireland: Nicola wrote: »
    CrankyHaus wrote: »
    Hi,

    On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

    I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

    I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

    Can you assist me in reversing this transfer?
    Hi CrankyHaus, thanks for getting in touch.

    Just want to check with you, have you already spoken to our card services team about this?

    Thanks
    Nicola
    Hi Nicola,

    No. Before I can talk to anyone I am required to enter a card number. The card in question was destroyed at BOI's advice following some fraudulent transactions about 12 months ago. A new card was issued but the old ones remained as accounts on 365Online.
    Thanks CrankyHaus, if you call our card services team on 0818 251 251 with your current credit card details they'll be able to check this further for you. 

    Thanks
    Nicola


  • #5
    CrankyHaus
    Closed Accounts Posts: 2,281 ✭✭✭CrankyHaus


    Hi Nicola,

    That worked perfectly. Thank you very much.


  • #6
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    CrankyHaus wrote: »
    Hi Nicola,

    That worked perfectly. Thank you very much.
    You're very welcome, I'm glad to hear that CrankyHaus, let me know if you need anything else :)

    Thanks
    Nicola


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