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Waiting for installation notification

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  • 10-05-2017 1:05pm
    #1
    krennic77
    Registered Users Posts: 26 ✭


    I signed up for a ftth upgrade over 24 hours ago but have yet to hear anything back about when I'll be getting installed. Does it usually take this long to be contacted or should I be worried?


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    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi krennic77,


    Thanks for getting in touch.


    Can you please clarify how you placed the order?


    Thanks,
    Anna


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    #3
    krennic77
    Registered Users Posts: 26 ✭krennic77


    Hi Anna,

    Thanks for the reply. I did it in an online chat. I have an order number that I can PM you? No hassle if it takes a while to hear back, I was just curious about when I might typically be given a time/date.



    eir: Anna wrote: »
    Hi krennic77,


    Thanks for getting in touch.


    Can you please clarify how you placed the order?


    Thanks,
    Anna


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    #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    When placing an order online it can take 3-5 working days to generate the order and you will the receive notification regarding your account number and installation details.

    I apologise for any inconvenience caused.

    Thanks,
    Anna


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    #5
    krennic77
    Registered Users Posts: 26 ✭krennic77


    eir: Anna wrote: »
    When placing an order online it can take 3-5 working days to generate the order and you will the receive notification regarding your account number and installation details.

    I apologise for any inconvenience caused.

    Thanks,
    Anna

    Ah that's grand. I just wanted a rough idea of when I'd hear back. Thanks for that.


  • Options
    #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I have replied to your PM :)

    Thanks,
    Anna


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    #7
    krennic77
    Registered Users Posts: 26 ✭krennic77


    eir: Anna wrote: »
    I have replied to your PM :)

    Thanks,
    Anna

    All sorted Anna. Got installed by two friendly KNN lads earlier. All working well and very happy. Many thanks for all of your help.


  • Options
    #8
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi krennic77, 

    Thanks for getting back in touch.

    I am really happy to hear this! I will also relay your feedback back to Anna.:D

    Have a nice weekend!

    Thanks,
    Leanne.


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