Broadband working but phone dead

robinwing

My Eir broadband is fine ( it might be a little slower than normal ) but the landline phone is dead. It was crackling for a few days , now its completely dead , no tone sound at all. Any ideas ? could it be a broken line ?

Johnboy1951

robinwing wrote: »

My Eir broadband is fine ( it might be a little slower than normal ) but the landline phone is dead. It was crackling for a few days , now its completely dead , no tone sound at all. Any ideas ? could it be a broken line ?

Have you checked the connections in your home?
Is the phone still good?
Is the wire from phone to wall connection good?
What about a dsl filter? is there one? have you tried bypassing it to check phone?

robinwing

Johnboy1951 wrote: »

Have you checked the connections in your home?
Is the phone still good?
Is the wire from phone to wall connection good?
What about a dsl filter? is there one? have you tried bypassing it to check phone?

Hi Johnboy , yes I tried them all , even tried different phone , it had a white telephone double adaptor( can see wires in the back of it ) I replaced it with a cream double adaptor from Woodies ( no wires seen at back of it ).There is a buzz sound sometimes , sometimes nothing , any more ideas ?

Johnboy1951

Disconnect the broadband wiring and plug the telephones directly into the main incoming socket.
Do you have extensions coming off the line?
If so you need to ensure there is not something the matter with that wiring or socket/s.

robinwing

Johnboy1951 wrote: »

Disconnect the broadband wiring and plug the telephones directly into the main incoming socket.
Do you have extensions coming off the line?
If so you need to ensure there is not something the matter with that wiring or socket/s.

tried that also , no luck !!

ED E

ADSL:
Tech f'cked up in the exchange
Something failed and is holding line open (Monitored Alarm, Panic Button, Phone)

VDSL(eFiber):
Break anywhere between cab and exchange
Tech f'cked up at the cab (common)
Again a hw failure


Call and have them do a line test, it'll be instantly apparent where it is based on line capacitance (if the rep knows how to read it).

Encrypted Pigeon

Have you tried ringing eir? could be a line fault. Had a similar case before, broadband working, phone not working.

Johnboy1951

robinwing wrote: »

tried that also , no luck !!

Time to contact eir so

robinwing

Thanks for all the help folks