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cant't log in into my online account since march!

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  • 19-05-2017 6:02pm
    #1
    Karambesi
    Registered Users Posts: 2 ✭


    Got a reference number and after lots of emailing nothing has changed. Now again a new bill is due but I can't read it because log in isn't possible. Whenever I try to log in it says: 
    Invalid Operation!
    Sorry, we do not support the operation you are trying to do.
    After lots of times promising ei will look into the problem and let me know nothing has changed at all. Next month my contract will be finished and I'm going to look for another provider if there is no move.


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  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Karambesi,

    We are sorry to read of your unhappiness with your customer experience.

    We would like to look into this further for you. We can also arrange for a copy of the bill to be issued via the post.

    We require the following information via private message:

    - Your full name as it appears on your account
    - Your full address
    - Your email address or contact number
    - Your account number
    - Confirmation you are the named account holder

    We can then look into your query.

    Thanks,
    Aoife


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