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Getting billed for old address

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  • 22-05-2017 4:46pm
    #1
    Thefact
    Registered Users Posts: 33 ✭


    Hi,

    I moved house in Jan this year and gave my final meter reading and paid the bill.  Fast forward until the start of May and I receive a debit on my account from electric Ireland (GAS).  When I looked online it was relating to my old address.  Upon calling electic Ireland I was informed that the landlord of the old address never took over the account so the charge was relating to ESB trying to disconnect the property. 

    I was informed that the query was sent to the billing department and someone would get back to me, I have received no reply as of yet.  Can you please advise whats details you need via PM so I can get an update on this?


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  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Thefact,

    Thank you for getting in touch

    A query may take a number of working days to be processed.

    We require the following details by private message:

    - The name as appears on your Electric Ireland account
    - Your Electric Ireland account number
    - The address on the account
    - Your contact number or date of birth
    - Confirmation stating you are the account holder


    Thanks,
    Aoife


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