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Ceased account billing query

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  • 24-05-2017 8:36pm
    #1
    Rua1
    Registered Users Posts: 152 ✭✭


    Hi,

    I have closed my account, but received a bill there for nearly 80 euro today.  I can't see what the detail of this was, as when I log into eir online, I get the account ceased notice, and cannot access my bills. 

    If it is for the equipment, I returned this over a month ago, noting the name, address and account number, so don't believe I should be held liable if this hasn't been correctly dealt with.  I'm half suspecting it's that as I had a previous bill with a credit, which I also couldn't see.

    Could you please let me know what is being charged for?

    Thanks,


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    #2
    Rua1
    Registered Users Posts: 152 ✭✭Rua1


    Rua1 wrote: »
    Hi,

    I have closed my account, but received a bill there for nearly 80 euro today.  I can't see what the detail of this was, as when I log into eir online, I get the account ceased notice, and cannot access my bills. 

    If it is for the equipment, I returned this over a month ago, noting the name, address and account number, so don't believe I should be held liable if this hasn't been correctly dealt with.  I'm half suspecting it's that as I had a previous bill with a credit, which I also couldn't see.

    Could you please let me know what is being charged for?

    Thanks,
    I just received another email apparently from yourselves there, for a slightly different amount.  The links are a bit funny too - the register link is http://mypp00.eir.ie/transactional/login, however, the account number given is the correct account number.

    I note other people seem to be getting similar emails.    

    Is there an actual charge to my account or not?  If so, the only thing I can think of is that I am being charged for equipment that I did return, sent on the 18th of April from the post office.


  • Options
    #3
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Rua1 wrote: »
    Hi,

    I have closed my account, but received a bill there for nearly 80 euro today.  I can't see what the detail of this was, as when I log into eir online, I get the account ceased notice, and cannot access my bills. 

    If it is for the equipment, I returned this over a month ago, noting the name, address and account number, so don't believe I should be held liable if this hasn't been correctly dealt with.  I'm half suspecting it's that as I had a previous bill with a credit, which I also couldn't see.

    Could you please let me know what is being charged for?

    Thanks,
    Hi Rua1, 

    Thanks for getting in touch. 

    We are aware of a series of unsolicited emails being received by members of the public where the email appears to come from eir. You can read more on this here https://www.eir.ie/online-safety/-. However, please PM me your account details and I will be more than happy to look into this for you. 

    Thanks, 
    Leanne.


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    #4
    Rua1
    Registered Users Posts: 152 ✭✭Rua1


    Hi Leanne,
    PM sent.  What worries me is if this is an unsolicited email, then why does the email have the correct account number?   I'm now concerned there is a data breach somewhere, if these emails don't originate from Eir


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    #5
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi Rua1, 

    I have replied to your PM.

    Thanks,
    Leanne.


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