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Want to stop debit payment

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  • 26-05-2017 5:05pm
    #1
    scrappyshelly
    Registered Users Posts: 17 ✭


    I wish to stop a payment leaving my account. I was on to someone to discuss it but ran out of credit before we could discuss it further as I was on hold for so long. How do I stop this payment leaving my account please.


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    scrappyshelly wrote: »
    I wish to stop a payment leaving my account. I was on to someone to discuss it but ran out of credit before we could discuss it further as I was on hold for  so long. How do I stop this payment leaving my account please.
    Hi scrappyshelly,

    Thanks for getting in touch.

    If you go to a recent payment on the direct debit, in your transaction list on 365 Online, you'll see a cancel button by clicking on the plus symbol on the transaction details. Alternatively, you can select Service Desk and then SEPA Direct Debit Requests.

    Thanks
    Tara


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