Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Modem not working

Options
  • 28-05-2017 10:10am
    #1
    homewardbound11
    Registered Users Posts: 908 ✭✭✭


    Eir ,

    You have done it again .

    My modem is faulty and you have given me 2 options .
    Pay for euros to replace your modem that belongs to you .your responsibility .

    Or
    Sign up for a 12 month contract and have one for free .

    I am now going to cancel my account .

    Monday eir will loose a customer of 20 years over a new policy costing 40 euros .


Comments

  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi homewardbound11,


    I am very sorry to hear this.

    I'm afraid a replacement modem has a charge of €59.99 if a customer is not in a contract as per our terms and conditions.

    Could you please PM me your account number and full name and I will look into this for you?

    Thanks,
    Anna


Advertisement