Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Letter of complaint

Options
  • 30-05-2017 10:52am
    #1
    garroff
    Registered Users Posts: 518 ✭✭✭


    I wrote to your complaints department on the 11 May. I sent the letter by registered post.
    As of today I have not received an acknowledgement of my letter or had my complaint resolved.

    Why is this?
    Your complaints procedure say that you mus acknowledge a letter within 10 days.


Comments

  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi garroff,


    Thanks for getting in touch and I'm very sorry to hear this.


    The complaints postal address is:


    Customer complaints 
    5th Floor,
    Telephone house
    Marlborough Street,
    Dublin 1


    Can you please confirm if this is the address you have sent you letter of complaint to?


    Thanks,
    Anna


  • Options
    #3
    garroff
    Registered Users Posts: 518 ✭✭✭garroff


    eir: Anna wrote: »
    Hi garroff,


    Thanks for getting in touch and I'm very sorry to hear this.


    The complaints postal address is:


    Customer complaints 
    5th Floor,
    Telephone house
    Marlborough Street,
    Dublin 1


    Can you please confirm if this is the address you have sent you letter of complaint to?


    Thanks,
    Anna


    Posted letter to
    Eir
    1 HSQ
    St John's Rd
    Dublin 8.
    I got this address of Eirs complaints procedure website.


  • Options
    #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Can you please PM me your full name and account number and I will follow this up for you?

    I'm very sorry for the inconvenience caused to you.

    Thanks,
    Anna


Advertisement