How to you set up your My Eir account to email you when a bill is due?

chillyspoon

How to you set up your My Eir account to email you when a bill is due?

Thanks.

eir: Anna

Hi chillyspoon,


Thanks for getting in touch.


On your Myeir profile you should see an option for paperless billing, if you select this you will then receive an email when your bill is due.


If you would like me to look into this on my side, can you please PM me your full name and account number and I would be more than happy to assist you.


Thanks,
Anna

chillyspoon

Paperless Billing is only enabled if you use Direct Debit. 

This means there's a gap in Eir's billing procedures. I currently pay electronically but not by direct debit, so I don't receive either a paper or email bill; hence I keep missing it!

eir: Anna

Paperless billing is a feature available to all of our customers regardless of their payment method.

You should not have an issue selecting this option or we can activate this from our side.

Thanks,
Anna

chillyspoon

Thanks Anna,

I'm afraid that's not consistent with the website unfortunately.

I've attached a partial screenshot that I've just grabbed (I've excluded my account details).

I'll send you a PM with full details.

eir: Anna

I have received your PM and will look into this for you now.

Thanks,
Anna