Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Unable to send mail from my 6s using my eircom mail

Options
  • 31-05-2017 4:58pm
    #1
    Stimpyone
    Registered Users Posts: 537 ✭✭✭


    Hi,

    Can you help me please, because it's driving me mad.

    This is a recent issue as I've had several smartphones previously and was always able to receive mail.

    This is the problem.

    • I can receive mail but am unable to send mail using my eircom account.
    • The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
    • I can send and receive mail through web mail on my PC.
    • I can send mail from my phone using Gmail.
    [*]

    Current outgoing mail settings

    mail1.eircom.net

    SSL         On

    Port       25




     When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




    Many thanks
    Tom.


Comments

  • Options
    #2
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    Should SSL not be on port 465?


  • Options
    #3
    Kildafornia
    Registered Users Posts: 209 ✭✭Kildafornia


    Stimpyone wrote: »
    Hi,

    Can you help me please, because it's driving me mad.

    This is a recent issue as I've had several smartphones previously and was always able to receive mail.

    This is the problem.

    • I can receive mail but am unable to send mail using my eircom account.
    • The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
    • I can send and receive mail through web mail on my PC.
    • I can send mail from my phone using Gmail.


    [*]

    Current outgoing mail settings

    mail1.eircom.net

    SSL         On

    Port       25




     When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




    Many thanks
    Tom.
    [*]

    Outgoing (SMTP) Port should be 465 with SSL on, or Port 587 with SSL Off.
    I think Eir have a problem with an unverified certificate, I had months of email problems with mail. It works better using webmail.


  • Options
    #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Stimpyone wrote: »
    Hi,

    Can you help me please, because it's driving me mad.

    This is a recent issue as I've had several smartphones previously and was always able to receive mail.

    This is the problem.

    • I can receive mail but am unable to send mail using my eircom account.
    • The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
    • I can send and receive mail through web mail on my PC.
    • I can send mail from my phone using Gmail.


    [*]

    Current outgoing mail settings

    mail1.eircom.net

    SSL         On

    Port       25




     When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




    Many thanks
    Tom.
    [*]
    Hi Kildafornia,


    Thanks for getting in touch and I'm sorry to hear this.


    Can you please advise of your handset make and model and I can then query this with our technical support team for you?


    Thanks,
    Anna


  • Options
    #5
    Stimpyone
    Registered Users Posts: 537 ✭✭✭Stimpyone


    eir: Anna wrote: »
    Stimpyone wrote: »
    Hi,

    Can you help me please, because it's driving me mad.

    This is a recent issue as I've had several smartphones previously and was always able to receive mail.

    This is the problem.

    • I can receive mail but am unable to send mail using my eircom account.
    • The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
    • I can send and receive mail through web mail on my PC.
    • I can send mail from my phone using Gmail.




    [*]

    Current outgoing mail settings

    mail1.eircom.net

    SSL         On

    Port       25




     When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




    Many thanks
    Tom.


    [*]
    Hi Kildafornia,


    Thanks for getting in touch and I'm sorry to hear this.


    Can you please advise of your handset make and model and I can then query this with our technical support team for you?


    Thanks,
    Anna
    [*]
    Hi Anna,

    It's a Apple 6s. I previously had a 5s and had no issues. My wife also has a 6s and is experiencing the exact same problem.

    Thanks,
    Tom.


  • Options
    #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I would follow the below instructions as [font=Calibri, sans-serif]it seems you may have SSL authentication ‘on’ for the STMP server settings, this will hopefully solve the problem:[/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]iPhone / iPad – find Settings Icon  [/font]
    [font=Calibri, sans-serif]Click  -   on Settings[/font]
    [font=Calibri, sans-serif]Click  -   on Mail, Contacts and Calendars[/font]
    [font=Calibri, sans-serif]Under Accounts Select your Email Account[/font]
    [font=Calibri, sans-serif]Click  -   on your Account again[/font]
    [font=Calibri, sans-serif]Scroll to the bottom of the account screen and click  -   on Advanced[/font]
    [font=Calibri, sans-serif]Scroll to the bottom and under Incoming Settings.[/font]
    [font=Calibri, sans-serif]On the Outgoing Mail Server Tap/Click  -   on the SMTP server[/font]
    [font=Calibri, sans-serif]Click  -   on the Primary Server[/font]
    [font=Calibri, sans-serif]Under Outgoing Mail Server Use SSL turn that off and Authentication 'None'[/font]
    [font=Calibri, sans-serif]Click  -   Account in the upper left-hand corner[/font]
    [font=Calibri, sans-serif]Click  -   Done again[/font]


    [font=Calibri, sans-serif]Please let me know if this works.[/font]


    [font=Calibri, sans-serif]Thanks,[/font]
    [font=Calibri, sans-serif]Anna[/font]


  • Advertisement
  • Options
    #7
    Stimpyone
    Registered Users Posts: 537 ✭✭✭Stimpyone


    eir: Anna wrote: »
    I would follow the below instructions as [font=Calibri, sans-serif]it seems you may have SSL authentication ‘on’ for the STMP server settings, this will hopefully solve the problem:[/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]iPhone / iPad – find Settings Icon  [/font]
    [font=Calibri, sans-serif]Click  -   on Settings[/font]
    [font=Calibri, sans-serif]Click  -   on Mail, Contacts and Calendars[/font]
    [font=Calibri, sans-serif]Under Accounts Select your Email Account[/font]
    [font=Calibri, sans-serif]Click  -   on your Account again[/font]
    [font=Calibri, sans-serif]Scroll to the bottom of the account screen and click  -   on Advanced[/font]
    [font=Calibri, sans-serif]Scroll to the bottom and under Incoming Settings.[/font]
    [font=Calibri, sans-serif]On the Outgoing Mail Server Tap/Click  -   on the SMTP server[/font]
    [font=Calibri, sans-serif]Click  -   on the Primary Server[/font]
    [font=Calibri, sans-serif]Under Outgoing Mail Server Use SSL turn that off and Authentication 'None'[/font]
    [font=Calibri, sans-serif]Click  -   Account in the upper left-hand corner[/font]
    [font=Calibri, sans-serif]Click  -   Done again[/font]


    [font=Calibri, sans-serif]Please let me know if this works.[/font]


    [font=Calibri, sans-serif]Thanks,[/font]
    [font=Calibri, sans-serif]Anna[/font]
    Hi Anna,

    No luck, I already have SSL turned off in the outgoing mail settings.

    Still getting an SMPT error "mail1.eircom.net is not responding"

    Many thanks


  • Options
    #8
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Can you please PM me your email address and full name and confirm if you are an eir broadband customer?

    Thanks,
    Anna


Advertisement