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Ending a contract instore

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  • 02-06-2017 4:56pm
    #1
    Daisy 55
    Registered Users Posts: 511 ✭✭✭


    Why is it not possible to end a contract in-store? Has to be online? Contract was signed in-store!


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  • Options
    #2
    Daisy 55
    Registered Users Posts: 511 ✭✭✭Daisy 55


    Any answer?


  • Options
    #3
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Daisy 55,


    Thanks for getting in touch.


    Unfortunately, you will be required to contact our cancellations team on 1800 303 600 to request a cancellation.


    I'm afraid our stores would not have access to complete this request.


    I do apologise for any inconvenience.

    Thanks,
    Anna


  • Options
    #4
    Daisy 55
    Registered Users Posts: 511 ✭✭✭Daisy 55


    But why? The contract was signed in store.


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    #5
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    In understand that, however, our cancellations team are the only department that would be able to issue you with a cancellation as there are no cancellation agents in store.

    Thanks,
    Anna


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