Bill too high - No response via email

175010012017

Hello,
I've sent the following email to eir a week ago: 

Hello, Once again our bill seems to be inaccurate. It looks like we're being overcharged by €10. We signed up for the eir bundle Mobile 100, TV Essential & broadband for €25 for first 12 months, €92 thereafter. Contract length 24 months total. Our latest bill shows €102 for the bundle. That is €10 more than what we signed up for. Please change the current and all future bills accordingly to what we originally signed up for. We have not agreed to any changes to our bundle.

Of course eir didn't respond to the email. It's an endless stream of problems with this company. Literally every other month we have to take dozen of hours out of our schedule to email, chat and talk to eir to get their never ending messes sorted out. I'm so sick of it. 
Can someone please look into this and sort it out?

eir: Anna

Hi there,

Thanks for getting in touch. 

I'm really sorry to hear this.

Can you please PM me your account details and I will be more than happy to look into this for you?

Thanks,
Anna.

175010012017

Thanks. I've sent you a PM.

eir: Anna

No problem.

I'm currently working through my PM's and I will be in touch shortly.

Thanks, 
Anna.

175010012017

I've sent you the requested details on Friday. Any updates?

eir: Adam

175010012017 wrote: »

I've sent you the requested details on Friday. Any updates?

Hi there,

Anna is currently out of the office, however, if you send me your details in a PM, I can look into this for you.

- Adam

175010012017

Thanks Adam. PM sent.

eir: Adam

175010012017 wrote: »

Thanks Adam. PM sent.

Thanks for that. I'll go through my PM's shortly and let you know when I have an update for you.

- Adam