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Verified by Visa not working

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  • 16-06-2017 6:58pm
    #1
    DeeTee100
    Registered Users Posts: 124 ✭✭


    On two occasions now, when trying to use my card online, when I get to a page which asks me to enter my Verified by Visa details, there is simply a blank space in the portion of the screen where the form should appear, and I am unable to proceed.  This has happened on two separate websites, so it is not an issue with the sites themselves.

    Is there anything that can be done to resolve this?


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    DeeTee100 wrote: »
    On two occasions now, when trying to use my card online, when I get to a page which asks me to enter my Verified by Visa details, there is simply a blank space in the portion of the screen where the form should appear, and I am unable to proceed.  This has happened on two separate websites, so it is not an issue with the sites themselves.

    Is there anything that can be done to resolve this?
    Hi DeeTee100, thanks for getting in touch and I'm sorry to hear this. 

    There's a couple of things to check first to see if we can identify what's happening. 

    The payment verification page for verified by visa could be blocked from loading correctly. When this happens do you see any message or pop up on your browser saying that the page has been blocked?

    The page may also be prevented from loading due to local firewall or antivirus programs settings. If you have another browser available, please can you check if this is happening with the other browser too? 

    Let me know if you're still having difficulties once you've done this and I can get some more information from you to investigate, thanks.

    Nicola


  • Options
    #3
    DeeTee100
    Registered Users Posts: 124 ✭✭DeeTee100


    Bank of Ireland: Nicola wrote: »
    Hi DeeTee100, thanks for getting in touch and I'm sorry to hear this. 

    There's a couple of things to check first to see if we can identify what's happening. 

    The payment verification page for verified by visa could be blocked from loading correctly. When this happens do you see any message or pop up on your browser saying that the page has been blocked?

    The page may also be prevented from loading due to local firewall or antivirus programs settings. If you have another browser available, please can you check if this is happening with the other browser too? 

    Let me know if you're still having difficulties once you've done this and I can get some more information from you to investigate, thanks.

    Nicola
    Hi Nicola,
    Thanks for the suggestions. It looks like my ad blocker was preventing it from loading. I've disabled this now for the sites and it seems to have resolved it.

    Thanks again for your help.


  • Options
    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    DeeTee100 wrote: »
    Bank of Ireland: Nicola wrote: »
    Hi DeeTee100, thanks for getting in touch and I'm sorry to hear this. 

    There's a couple of things to check first to see if we can identify what's happening. 

    The payment verification page for verified by visa could be blocked from loading correctly. When this happens do you see any message or pop up on your browser saying that the page has been blocked?

    The page may also be prevented from loading due to local firewall or antivirus programs settings. If you have another browser available, please can you check if this is happening with the other browser too? 

    Let me know if you're still having difficulties once you've done this and I can get some more information from you to investigate, thanks.

    Nicola
    Hi Nicola,
    Thanks for the suggestions. It looks like my ad blocker was preventing it from loading. I've disabled this now for the sites and it seems to have resolved it.

    Thanks again for your help.
    That's great to hear DeeTee100, 

    Thanks for letting us know.

    Elaine 


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