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Eir TV brutal for freezing

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  • 24-06-2017 12:07pm
    #1
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭


    Why is it so bad?

    Every 10 seconds, the picture and sound freezes. Same thing with recordings. It's virtually unusable


Comments

  • Options
    #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi gerrybbadd,


    I'm very sorry to hear of the issues you are having with your eir Vision.


    I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 to troubleshoot the issues you are experiencing.


    Thanks,
    Anna


  • Options
    #3
    coupland
    Registered Users Posts: 76 ✭✭coupland


    gerrybbadd wrote: »
    Why is it so bad?

    Every 10 seconds, the picture and sound freezes. Same thing with recordings. It's virtually unusable

    Hi Gerry,

    Did this improve for you?

    Would you recommend Eir TV?


  • Options
    #4
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    coupland wrote: »
    Hi Gerry,

    Did this improve for you?

    Would you recommend Eir TV?

    Yes, Eir fixed the problem, and it's working grand now.

    Overall, it's a pretty good service. If you can get it bundled it's well worth it


  • Options
    #5
    gerrybbadd
    Registered Users Posts: 10,301 ✭✭✭✭gerrybbadd


    Problems have started again. The Internet is constantly crashing, and the TV service is skipping again. Could someone look at this for me please?


  • Options
    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gerrybbadd wrote: »
    Problems have started again. The Internet is constantly crashing, and the TV service is skipping again. Could someone look at this for me please?
    Hi,

    I'm very sorry to hear this. I'm afraid we'd be unable to check this for you from here, you would need to give our technical support team another call. Apologies for the inconvenience.

    - Adam


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