Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

pay as you go card

Options
  • 27-06-2017 12:36am
    #1
    martin6651
    Registered Users Posts: 1,001 ✭✭✭


    Got my pay as you go card and want to use it. When I put the card in it asks for a pin number which I put in then it wants a password which I dont have and no indication of one on the booklet I got with the card. 


Comments

  • Options
    #2
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    That sounds like a phone password (which would be nothing to do with the service provider).


  • Options
    #3
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    I dont have to enter a password with my present provider.


  • Options
    #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    martin6651 wrote: »
    Got my pay as you go card and want to use it. When I put the card in it asks for a pin number which I put in then it wants a password which I dont have and no indication of one on the booklet I got with the card. 
    Hi martin6651,


    Thanks for getting in touch.


    Unfortunately, we would be unable to advise on a password for your handset as this is a security feature with the phone and not the provider.


    I would recommend contacting the place you purchased the handset or the handset's manufacturer.


    Thanks,
    Anna


  • Options
    #5
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    Do I need to unlock my phone in order to move to another provider.  I set a password on the phone using the present provider but when I try to set up the new sim card it asks for a password and when I enter the pass I set the phone wont recognize it.


  • Options
    #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    If your handset is locked to another provider this may be causing this.

    You will need to contact the provider the handset is with to get the unlocking code and you eir Mobile sim will then work in the handset as providers lock handsets to be used only by that provider.

    Thanks,
    Anna


  • Advertisement
  • Options
    #7
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    I unlocked my phone.  I was told that I could retain my old number when I switched over.  How can I get the number changed to my old number


  • Options
    #8
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    Any help here if not I think I will use the 14 day cooling off option.


  • Options
    #9
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    martin6651 wrote: »
    Any help here if not I think I will use the 14 day cooling off option.
    At least wait till Monday morning.


  • Options
    #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    Any help here if not I think I will use the 14 day cooling off option.
    Hi martin66551,

    If you give our customer care team a ring on 1800690000, they should be able to help you out with getting your old number back.

    - Adam


  • Options
    #11
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    Will try them in the morning. 


  • Advertisement
  • Options
    #12
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    Will try them in the morning. 
    No problem.

    - Adam


  • Options
    #13
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    sorted


  • Options
    #14
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm delighted to hear this :D

    Thanks,
    Anna


  • Options
    #15
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 


  • Options
    #16
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi martin6651, 

    Can you confirm your mobile and PIN and I'll check this for you? 

    Thanks 

    Anna 


  • Options
    #17
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    eir: Anna wrote: »
    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi martin6651, 

    Can you confirm your mobile and PIN and I'll check this for you? 

    Thanks 

    Anna 
    p/m sent


  • Options
    #18
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    martin6651 wrote: »
    eir: Anna wrote: »
    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi martin6651, 

    Can you confirm your mobile and PIN and I'll check this for you? 

    Thanks 

    Anna 
    p/m sent
    Thanks, I'll come back to you soon through PM's.

    Thanks 

    Anna 


  • Options
    #19
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    I have another problem. I cant find my phone as its switched off I'm sure it in the house as I suspect one of my grand children may have taken it and some how managed to switch it off. I was wondering if I can bring in my old phone into an Eir dealer and get a new sim card and insert it into the old phone or will it be locked to my last provider when I switched providers I unlocked the lost phone.


  • Options
    #20
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi,

    Thanks for getting back in touch. Can you PM me your mobile number, PIN and full name, please?

    - Adam


  • Options
    #21
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    eir: Adam wrote: »
    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi,

    Thanks for getting back in touch. Can you PM me your mobile number, PIN and full name, please?

    - Adam
    Adam       that problem is sorted. its the next one I need help with.


  • Advertisement
  • Options
    #22
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    eir: Adam wrote: »
    martin6651 wrote: »
    Have another problem I can text my daughters mobile which has a Belgium number but I cant call her. I get a message saying that calls to this number are not allowed. 
    Hi,

    Thanks for getting back in touch. Can you PM me your mobile number, PIN and full name, please?

    - Adam
    Adam       that problem is sorted. its the next one I need help with.
    Apologies for that, Martin6651.

    Sorry to hear about your phone. If you are using an old phone that was registered with a different network previously, it would need ot be unlocked so you can use it with us. If you contact your previous provider they should be able to advise you on how to get your unlocking code.

    - Adam


  • Options
    #23
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    Adam   If I purchase a new phone will I be able to use my old number. If my phone is switched off it needs a pin code to activate it so can it be used by some one else. I cant find and it may have been stolen as  my grand children  are saying they have not seen it


  • Options
    #24
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    Adam   If I purchase a new phone will I be able to use my old number. If my phone is switched off it needs a pin code to activate it so can it be used by some one else. I cant find and it may have been stolen as  my grand children  are saying they have not seen it
    If you purchase a new phone that's unlocked to the eir network you will be able to use your old number. 

    If you give our customer care team a ring on 1901 they should be able to arrange this for you.

    - Adam


  • Options
    #25
    martin6651
    Registered Users Posts: 1,001 ✭✭✭martin6651


    eir: Adam wrote: »
    martin6651 wrote: »
    Adam   If I purchase a new phone will I be able to use my old number. If my phone is switched off it needs a pin code to activate it so can it be used by some one else. I cant find and it may have been stolen as  my grand children  are saying they have not seen it
    If you purchase a new phone that's unlocked to the eir network you will be able to use your old number. 

    If you give our customer care team a ring on 1901 they should be able to arrange this for you.

    - Adam
    Thanks Adam   I will pop into town and have a look at what is available. I'm an old fashion type so I will be looking for a push button type if they are still available. I'm sure the shop will be able to set my up with my old number on  my new purchase .


  • Options
    #26
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    martin6651 wrote: »
    eir: Adam wrote: »
    martin6651 wrote: »
    Adam   If I purchase a new phone will I be able to use my old number. If my phone is switched off it needs a pin code to activate it so can it be used by some one else. I cant find and it may have been stolen as  my grand children  are saying they have not seen it
    If you purchase a new phone that's unlocked to the eir network you will be able to use your old number. 

    If you give our customer care team a ring on 1901 they should be able to arrange this for you.

    - Adam
    Thanks Adam   I will pop into town and have a look at what is available. I'm an old fashion type so I will be looking for a push button type if they are still available. I'm sure the shop will be able to set my up with my old number on  my new purchase .
    No problem at all. You can view our phones that are available online. 

    You can view our bill pay phones here: https://www.eir.ie/store/mobile/phones/bill-pay

    and our PAYG phones here: https://www.eir.ie/store/mobile/phones/prepay

    - Adam


Advertisement