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This payee cannot be added at this time.

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  • 28-06-2017 8:23am
    #1
    howyegettinon1
    Registered Users Posts: 318 ✭✭


    Trying to add below for two days now and getting above error
    Millcove Digital
    IE91BOFI90969587459323 - a BOI account btw.....
     
    This is an issue that has been brought up before and BOI know about it and have still not bothered to fix it. They have now trained their agents to lower customer expectations and tell them that if it's a "BUSY" account and a lot of other people are using it, it cannot be added "sometimes" and keep trying again later - this is a joke.....
    The alternative to sitting around your laptop all day hitting refresh is to verify it by post.......
     
    Below are two threads on this from March and still BOI has done nothing about it other than train their staff to tell customers this is normal behaviour
     
    http://www.boards.ie/ttfthread/2057723751
    http://www.boards.ie/ttfthread/2057714264


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    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    howyegettinon1 wrote: »
    Trying to add below for two days now and getting above error
    Millcove Digital
    IE91BOFI90969587459323 - a BOI account btw.....
     
    This is an issue that has been brought up before and BOI know about it and have still not bothered to fix it. They have now trained their agents to lower customer expectations and tell them that if it's a "BUSY" account and a lot of other people are using it, it cannot be added "sometimes" and keep trying again later - this is a joke.....
    The alternative to sitting around your laptop all day hitting refresh is to verify it by post.......
     
    Below are two threads on this from March and still BOI has done nothing about it other than train their staff to tell customers this is normal behaviour
     
    http://www.boards.ie/ttfthread/2057723751
    http://www.boards.ie/ttfthread/2057714264
    Hello,

    Thanks for getting in contact with us and very sorry if you have received conflicting information on this. This can happen if there is more then 10 different accounts paying through 365 online into any one account. But this can be amended so you can make a payment to this account by raising it through the "Ask a question" on your 365 online profile or by calling our customer service team directly on 0818 365 365 (or 00353 1 4044000 if you are abroad).

    I hope this is some help,
    Thanks again,
    Darren.


  • Options
    #3
    howyegettinon1
    Registered Users Posts: 318 ✭✭howyegettinon1


    Bank of Ireland: Darren wrote: »
    howyegettinon1 wrote: »
    Trying to add below for two days now and getting above error
    Millcove Digital
    IE91BOFI90969587459323 - a BOI account btw.....
     
    This is an issue that has been brought up before and BOI know about it and have still not bothered to fix it. They have now trained their agents to lower customer expectations and tell them that if it's a "BUSY" account and a lot of other people are using it, it cannot be added "sometimes" and keep trying again later - this is a joke.....
    The alternative to sitting around your laptop all day hitting refresh is to verify it by post.......
     
    Below are two threads on this from March and still BOI has done nothing about it other than train their staff to tell customers this is normal behaviour
     
    http://www.boards.ie/ttfthread/2057723751
    http://www.boards.ie/ttfthread/2057714264
    Hello,

    Thanks for getting in contact with us and very sorry if you have received conflicting information on this. This can happen if there is more then 10 different accounts paying through 365 online into any one account. But this can be amended so you can make a payment to this account by raising it through the "Ask a question" on your 365 online profile or by calling our customer service team directly on 0818 365 365 (or 00353 1 4044000 if you are abroad).

    I hope this is some help,
    Thanks again,
    Darren.
    I did call customer service and they said there is nothing they can do, it's normal and to wait around to try again. So who is it in customer service that I need to get a hold of that knows what they are doing?


  • Options
    #4
    Tow
    Registered Users Posts: 7,418 ✭✭✭Tow


    Maybe BOI should start selling Bitcoin to customers?

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • Options
    #5
    howyegettinon1
    Registered Users Posts: 318 ✭✭howyegettinon1


    Tow wrote: »
    Maybe BOI should start selling Bitcoin to customers?
    a bitcoin ATM in the branches.....


  • Options
    #6
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    The NSC on that IBAN = "909695" looks unusual. Is that the correct branch?


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    #7
    Tow
    Registered Users Posts: 7,418 ✭✭✭Tow


    It is in Cork boy, University College Cork.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • Options
    #8
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    Tow wrote: »
    It is in Cork boy, University College Cork.
    Is that a parent or sub office?


  • Options
    #9
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    howyegettinon1 wrote: »
    Bank of Ireland: Darren wrote: »
    howyegettinon1 wrote: »
    Trying to add below for two days now and getting above error
    Millcove Digital
    IE91BOFI90969587459323 - a BOI account btw.....
     
    This is an issue that has been brought up before and BOI know about it and have still not bothered to fix it. They have now trained their agents to lower customer expectations and tell them that if it's a "BUSY" account and a lot of other people are using it, it cannot be added "sometimes" and keep trying again later - this is a joke.....
    The alternative to sitting around your laptop all day hitting refresh is to verify it by post.......
     
    Below are two threads on this from March and still BOI has done nothing about it other than train their staff to tell customers this is normal behaviour
     
    http://www.boards.ie/ttfthread/2057723751
    http://www.boards.ie/ttfthread/2057714264
    Hello,

    Thanks for getting in contact with us and very sorry if you have received conflicting information on this. This can happen if there is more then 10 different accounts paying through 365 online into any one account. But this can be amended so you can make a payment to this account by raising it through the "Ask a question" on your 365 online profile or by calling our customer service team directly on 0818 365 365 (or 00353 1 4044000 if you are abroad).

    I hope this is some help,
    Thanks again,
    Darren.
    I did call customer service and they said there is nothing they can do, it's normal and to wait around to try again. So who is it in customer service that I need to get a hold of that knows what they are doing?
    Very that this did not work for you. Reviewing the sort code in the IBAN that you have given this is the security code for the UCC branch this branch is linked with 32 South Mall branch in Cork and this may be causing the message that you have been getting when adding the payee. I would ask you to check with this company to see if they do use a different sort code and therefore a different IBAN.
    I hope this has been some help.
    Thanks again,
    Darren.


  • Options
    #10
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    UCC branch is a sub office of South Mall Cork nsc 902768. Maybe the IBAN will work if the '909595' is replaced with '902768'?


  • Options
    #11
    howyegettinon1
    Registered Users Posts: 318 ✭✭howyegettinon1


    Ally Dick wrote: »
    UCC branch is a sub office of South Mall Cork nsc 902768. Maybe the IBAN will work if the '909595' is replaced with '902768'?
    thanks, I tried this - still no luck - getting a different error to say that this IBAN is invalid


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    #12
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    howyegettinon1 wrote: »
    Ally Dick wrote: »
    UCC branch is a sub office of South Mall Cork nsc 902768. Maybe the IBAN will work if the '909595' is replaced with '902768'?
    thanks, I tried this - still no luck - getting a different error to say that this IBAN is invalid
    Hello,

    Thanks for getting back to us. If you change the sort code in an IBAN this can change other numbers in the IBAN also. I have given a link here that can be used to get the IBAN for any account with Bank of Ireland by entering in the sort code and account number.

    I hope this is some help,
    Thanks again,
    Darren


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