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30 days notice for no service?

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  • 01-07-2017 11:23am
    #1
    redshoedancer
    Registered Users Posts: 7 ✭


    My internet has not been working on and off for the last 6 months.
    I am cancelling my account with vodafone and moving my broadband else where.
    Because my internet is not working why should I pay 30 days for a service you are not providing .
    Its bad enough that I have been paying for a non exsisting service over the last 6 months on and off.
    But now they want me to pay 30 days notice as well. Is there any rights to the comsumer when they are not being provided with a service?
    Tagged:


Comments

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    #2
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    There are rights. People have been allowed to leave their contract either in agreement with provider, and if they refuse take that correspondence, and contact comreg and follow their process.

    But you cannot unilaterally cancel a contract and escape penalty.

    Id suggest you document the frequency of your faults and each time you have had to call support; and the resulting downtime, and put it all in a letter to your provider, (or email) and request formally you be released from contract.

    In addition for periods of no service (and im assuming they do add up ?) you should ask for a refund for the periods involved. recently i was a week without service and without having to ask; i was refunded by the tech support team, in my provider.

    You should ask for a refund to cover days you had no service.


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    #3
    redshoedancer
    Registered Users Posts: 7 ✭redshoedancer


    Hi and thanks for the reply ,I did have an 18 month contract with them that ran out ages ago I only heard about 30 days when I went to change provider.I do believe you are right though, thanks for taking the time to reply...you have been helpful


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    #4
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    redshoedancer wrote: »
    Hi and thanks for the reply ,I did have an 18 month contract with them that ran out ages ago I only heard about 30 days when I went to change provider.I do believe you are right though, thanks for taking the time to reply...you have been helpful

    If your initial contract is completed and they have'nt hooked you into another one, then, surely you can port away from them as you would from a mobile or landline provider?


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